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Technical Services Administration Assistant

4 months ago

Leicester, United Kingdom Barker Ross Group Full time

**Job Title**:

- Technical Services Administration Assistant**Contract Type**:

- Permanent**Location**:

- Leicester - Leicestershire**Industry**:

- Office Support**Contact Name**:

- Sarah Bickerdike-
**Contact Phone**:

- 01162047436**Salary**:

- plus company benefits**Date Published**:

- 20-Nov-2023Our client is an international leading manufacturer of special purpose engineering products based in Leicester.

The company’s impressive product ranges span mechanical, electrical and hydraulic engineering disciplines.

Due to continued success they are now looking to recruit a permanent **Technical Services Administration Assistant**.

As Technical Services Administration Assistant you will provide administration support to the Engineering and Technical Support service team.
- Role and Responsibilities:
- To work within the Technical services, Engineering and Quality team in administration support, managing phone traffic during contracted hours and in support of the Duty Fleet Engineer.
- To manage the team holiday planner and absence records.
- To support a team of Technical Services Engineers in their duties of providing data trend analysis around component failure rates and types, through warranty data extracts.
- Dealing with all clerical aspects of warranty claims:

- Collating information and maintain the database.
- Apportioning vendor invoices to each claim.
- Ensuring that the presentation of data is consistent.
- Submitting warranty claims to parent company.
- Closing off warranty claims
- Preparing reports.
- Assisting with the administration of training courses:

- Manage training delegate schedule and attendance records.
- Reconcile invoices and chase payments due.
- Ensure that buffets and refreshments are ordered.
- To collate the maintenance and service provider audit data and track outstanding actions and advisory items, as well as maintain the due dates for revisits.
- To always provide first class customer service, being an office-based assistance in all telephone answering and end-user communications where necessary.
- Communicate customer perceptions and objectives within the company, to influence company strategies.

Other responsibilities:
- Adhere to the company’s health and safety policies at all times.
- Provide customer and market reports as requested from time to time from other departments under instruction from the Technical Services Manager.
- Support the un-manned reception by meeting guests and taking office deliveries when required.
- Support the development and implementation of marketing material and events as may be required.
- Liaise with other companies within the group regarding international business.

Working hours are: 37.25 a week Monday - Friday
- Experienced and motivated in delivering an administration support function to a busy multi-disciplinary department.
- Confident and effective in task delivery.
- A good level of Maths and English
- Able to Build strong personal relationships at all levels across all company activities.

Salary range for the Technical Services Administration Assistant role is £20,183 - £25,000 per annumFor the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.