Client Services Administrator

7 months ago

Leicester, United Kingdom Quest Business Services Ltd Full time

**Client Services Administrator**

**Position Permanent**

An exciting opportunity has arisen to join an established team at Quest Business Services.

Within the Client Services Administrator role, you will actively engaging with our clients to ensure they receive exemplary customer service.

The primary focus of the role is to provide comprehensive administrative support for Quest clients and to support the wider operational delivery and business acquisition teams.

Ensuring all duties are completed effectively and in a timely manner. You will be the first point of contact for incoming calls from externals and internal customers.
- Provide full administration support for the Health & Safety team, including diary management, documentation reviews, accommodation bookings.
- Be first point of contact for incoming calls, directing the call and recording the details on the internal database.
- To complete the sales administration process for both new and renewing clients.
- To work closely with the wider operational and business acquisition teams and assist in the administration requirements.
- Prepare monthly and weekly MI reports in line with the agreed SLA’s.
- Providing technical support to client queries for the internal HR system.
- Assist the wider administration team in tasks when required.
- Process news and news bulletins.
- Other duties as required from time to time.

SKILLS/QUALIFICATIONS REQUIRED:
Working as part of a small team the role requires the following attributes:

- Previous administration and telephone experience.
- Excellent interpersonal and communication skills; both written and verbal.
- Previous CRM experience.
- Proven customer service skills.
- Team player and able to work on own initiative.
- Ability to prioritise and plan workload.
- Well organised and able to multi-task.

Hours of work 9.00am to 5.30pm, Monday to Friday

Reporting to: The Head of Operations

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leicester, LE4 9HA: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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