Application Support Team Lead

3 weeks ago


Hove, United Kingdom eFinancialCareers Full time

**What you'll be doing**
- Maintaining up-to-date knowledge of GFIT Product Groups and working practices to ensure queries are dealt with appropriately and that resources for the team are managed, co-ordinated and planned to ensure excellence in service delivery. Managing supportcover, key person dependency, extended support periods (Evenings/Weekends) and on call (rotated through the team)
- Cultivating relationships with customers and stakeholders to ensure excellent cross business communications. Driving a culture of continual improvement within the Application Support team and the wider services
- Initiating and conducting ongoing system and process reviews and implementing improvements to support process and monitoring where appropriate, as well as ensuring operational documentation is maintained
- Line Management duties - leading, managing, motivating, conducting 1:1’s, appraisals, scheduling required training and coaching and progressing team members’ development to ensure they are fully equipped to achieve best performance to meet the company’sneeds.
- Adhering to IT Controls, Information and IT Security policies and procedures to ensure compliance with regulatory and internal requirements
- Managing the team to deliver customers’ needs and to continually improve the team’s efficiency and effectiveness. In addition, ensure that you build a positive team culture with strong positive engagement

**What we're looking for**
- You’ll also be comfortable in line managing and developing a team
- ITIL experience
- A background in financial services would be a huge plus



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