Charity Support Lead

5 months ago

Hove, United Kingdom Regium Consulting Limited Full time

We partner with over 1,500 charitable organisations across the UK to install contactless card terminals and donation webpages to collect donations.

We are growing and are looking for a customer-focused individual to join our team. We are looking for someone who loves helping people and is an avid problem solver. There are plenty of opportunities to grow and develop your skills in this role in a fast-paced tech start-up environment.

**What you'll be doing**:

- Managing the Dona support team (2+ team members) including tracking their performance and reviewing their work
- Managing the Dona support and onboarding processes
- Onboarding new customers onto the system and processing hardware orders
- Creating training content in the form of videos and user guides
- Handling customer escalations
- Running webinars for places of worship and charities on how to get the most out of Dona
- A people person We're looking for someone who loves speaking to people, who can build rapport quickly with our customers.
- A problem solver. You'll be helping customers resolve issues they are experiencing with our products services.
- Someone organised, a self-starter. You'll need to deal with several competing priorities in this role and you'll be expected to research and resolve issues yourself.
- Someone who has a high level of attention to detail. You'll be processing customer orders and onboarding them onto our system. We need someone who gets things right the first time.
- Patient and good at explaining things simply. You'll need to learn our domain and explain our products and services to potential customers.
- Someone with a good grasp of technology. We're a tech company and we need someone who is familiar with modern technology and software.
- Adaptable - we need someone who is comfortable working in a fast paced tech start-up environment.
- At least 2 years experience in people line management.
- At least 2 years experience handling customer escalations.
- At least 5 years experience supporting a software or SaaS product by phone
- Degree holder.
- Being open and transparent. Particularly, open to and taking on feedback, being transparent about your work and owning your mistakes (we all make them).
- Care. Care about the work you do and supporting the charities. For example, handing over work you to do before you go on holiday and going the extra-mile to make sure you hit deadlines.
- Continuously improving. From a personal perspective and company perspective. There are plenty of things we can improve
- Respect. Respecting your colleagues and our customers and expecting the same respect from your colleagues and our customers.
- Humility. Listening to your colleagues and being open-minded that what you think or do might be wrong.

**What's in it for you?**
- An opportunity to learn and grow in a fast paced tech start-up environment where you can make a difference
- Contribute to doing something good - we support over 1,500 wide-ranging charities who do fantastic things
- We will support and train you in your role
- Hybrid working from home and in office
- You'll work with an amazing team
- We're a small company (10-15 people) with no HR department so all our HR and employment contracts go through an umbrella company, who offer a wide range of benefits including a pension scheme and statutory sick pay.
- Holiday allowance of 25 days plus bank holidays.

**Required to**:

- Have your own laptop

Working hours 9am to 5:30pm Monday to Friday (37.5 hours per week).

**Location**:

- Hybrid home and office working (office based in Brighton). Expected to be in the office 3 days a week. For the first few weeks you would be needed in the office full time for your induction.

**Job Type**: Permanent

**Salary**: £35,000.00-£45,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hove: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Please explain your experience of managing teams.
- What are your salary expectations?
- In a few sentences, please explain your experience that is relevant to this role.
- What's your notice period from your current role?
- Do you have your own laptop? This is needed for the role as we operating a “bring your own device” policy

**Education**:

- Bachelor's (preferred)

Work Location: Hybrid remote in Hove

  • Charity Support Team Lead

    6 months ago

    Hove, United Kingdom Regium Consulting Limited Full time

    We partner with over 1,500 charitable organisations across the UK to install contactless card terminals and donation webpages to collect donations. We are growing and are looking for a customer-focused individual to join our team. We are looking for someone who loves helping people and is an avid problem solver. There are plenty of opportunities to grow and...

  • Charity Support Officer

    6 months ago

    Hove, United Kingdom Regium Consulting Limited Full time

    We partner with over 1,000 charitable organisations across the UK to install contactless card terminals and donation webpages to collect donations. We are growing and are looking for a customer-focused individual to join our team. We are looking for someone who loves helping people and is an avid problem solver. There are plenty of opportunities to grow and...

  • Charity Support Officer

    6 months ago

    Hove, United Kingdom Regium Consulting Limited Full time

    We partner with hundreds of organisations across the UK to install contactless card terminals and donation webpages to collect donations. We are growing and are looking for a customer-focused individual to join our team. We are looking for someone who loves helping people and is an avid problem solver. There are plenty of opportunities to grow and develop...

  • Customer Support Advisor

    6 months ago

    Hove, United Kingdom Regium Consulting Limited Full time

    We partner with over 1,500 charitable organisations across the UK to install contactless card terminals and donation webpages to collect donations. We are growing and are looking for a customer-focused individual to join our team. We are looking for someone who loves helping people and is an avid problem solver. There are plenty of opportunities to grow and...

  • Senior Customer Support Advisor

    6 months ago

    Hove, United Kingdom Regium Consulting Limited Full time

    We partner with over 1,500 charitable organisations across the UK to install contactless card terminals and donation webpages to collect donations. We are growing and are looking for a customer-focused individual to join our team. We are looking for someone who loves helping people and is an avid problem solver. There are plenty of opportunities to grow and...

  • Charity Engagement Officer

    6 months ago

    Hove, United Kingdom Regium Consulting Limited Full time

    We partner with over 1,500 charitable organisations across the UK to install contactless card terminals and donation webpages to collect donations. We are growing and are looking for a customer-focused individual to join our team. This role is about helping us gain more customers but it's not a traditional sales role you would see in other organisations....

  • Customer Success Specialist

    5 months ago

    Hove, United Kingdom Regium Consulting Limited Full time

    We partner with over 1,000 charitable organisations across the UK to install contactless card terminals and donation webpages to collect donations. We are growing and are looking for a customer-focused individual to join our team. We are looking for someone who loves helping people and is an avid problem solver. There are plenty of opportunities to grow and...

  • Senior Customer Success Advisor

    6 months ago

    Hove, United Kingdom Regium Consulting Limited Full time

    We partner with over 1,000 charitable organisations across the UK to install contactless card terminals and donation webpages to collect donations. We are growing and are looking for a customer-focused individual to join our team. We are looking for someone who loves helping people and is an avid problem solver. There are plenty of opportunities to grow and...

  • CEO (Charity)

    5 days ago

    Brighton and Hove, United Kingdom Oasis Project Full time

    CEO (Charity)Location: BrightonSalaryUp to £70,000 depending on skills and experiencePermanent, Full TimeHours: 37.5 hours per weekClosing date: Sunday 5th January 2025Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.Interviews: Week commencing 13th January...

  • Sales Lead

    6 months ago

    Hove, United Kingdom Regium Consulting Limited Full time

    We partner with over 1,500 charitable organisations across the UK to install contactless card terminals and donation webpages to collect donations. We are growing and are looking for a customer-focused individual to join our team. There are plenty of opportunities to grow and develop your skills in this role in a fast-paced tech start-up...

  • Sales Lead

    6 months ago

    Hove, United Kingdom Regium Consulting Limited Full time

    We partner with over 2,000 charitable organisations across the UK to install contactless card terminals and donation webpages to collect donations. We are growing and are looking for a customer-focused individual to join our team. There are plenty of opportunities to grow and develop your skills in this role in a fast-paced tech start-up...

  • Sales Lead

    6 months ago

    Hove, United Kingdom Regium Consulting Limited Full time

    We partner with over 2,000 charitable organisations across the UK to install contactless card terminals and donation webpages to collect donations. We are growing and are looking for a customer-focused individual to join our team. There are plenty of opportunities to grow and develop your skills in this role in a fast-paced tech start-up...

  • Sales Team Lead

    6 months ago

    Hove, United Kingdom Regium Consulting Limited Full time

    We partner with over 2,000 charitable organisations across the UK to install contactless card terminals and donation webpages to collect donations. We are growing and are looking for a customer-focused individual to join our team. There are plenty of opportunities to grow and develop your skills in this role in a fast-paced tech start-up...

  • CEO (Charity)

    3 weeks ago

    The City of Brighton and Hove, United Kingdom CV-Library Full time

    CEO (Charity) Location: Brighton Salary range: £60,000 to £65,000 per annum Permanent, Full Time Hours: 37.5 hours per week Closing Date: 25th November 2024 Interviews: In person interview 3rd December 2024 If a second interview is required, it will be held on 10th December 2024. Anyone can develop a problem with drink or drugs, no matter...

  • CEO (Charity)

    5 days ago

    The City of Brighton and Hove, United Kingdom CV-Library Full time

    CEO (Charity) Location: Brighton Salary range: Up to £70,000 depending on skills and experience Permanent, Full Time Hours: 37.5 hours per week Closing date: Sunday 5th January 2025 Interviews: Week commencing 13th January 2025 Anyone can develop a problem with drink or drugs, no matter background or situation. But we know women are more likely to face...

  • CEO (Charity)

    1 week ago

    The City of Brighton and Hove, United Kingdom Oasis Project Full time

    CEO (Charity)Location: BrightonSalary range: £60,000 to £65,000 per annumPermanent, Full TimeHours: 37.5 hours per weekClosing Date: 25th November 2024Interviews: In person interview 3rd December 2024If a second interview is required, it will be held on 10th December 2024.Anyone can develop a problem with drink or drugs, no matter background or situation....

  • CEO (Charity)

    5 days ago

    The City of Brighton and Hove, United Kingdom Oasis Project Full time

    CEO (Charity)Location: BrightonSalary range: Up to £70,000 depending on skills and experiencePermanent, Full TimeHours: 37.5 hours per weekClosing date: Sunday 5th January 2025Interviews: Week commencing 13th January 2025Anyone can develop a problem with drink or drugs, no matter background or situation. But we know women are more likely to face barriers to...

  • Lead Nursery Educator

    5 months ago

    Hove, United Kingdom Pumpkin Patch Nurseries Full time

    The Nursery Lead (Outdoors) will lead educators on the Scandinavian Forest School approach and ensure that the quality of teaching, learning and assessment is outstanding in the nursery outdoor environment, forest or beach School. They are creative and reflective leaders who work closely with the entire leadership team to implement new ideas and to...

  • Head of Customers Success

    6 months ago

    Hove, United Kingdom Regium Consulting Limited Full time

    We partner with over 1,500 charitable organisations across the UK to install contactless card terminals and donation webpages to collect donations. We are growing and are looking for a customer-focused individual to join our team. We are looking for someone who loves helping people and is an avid problem solver. There are plenty of opportunities to grow and...

  • Senior Customer Support Advisor

    6 months ago

    Hove, United Kingdom Regium Consulting Limited Full time

    We partner with hundreds of organisations across the UK to install contactless card terminals and donation webpages to collect donations. We are growing and are looking for a customer-focused individual to join our team. We are looking for someone who loves helping people and is an avid problem solver. There are plenty of opportunities to grow and develop...