Customer Success Specialist

6 months ago


Hove, United Kingdom Regium Consulting Limited Full time

We partner with over 1,000 charitable organisations across the UK to install contactless card terminals and donation webpages to collect donations.

We are growing and are looking for a customer-focused individual to join our team. We are looking for someone who loves helping people and is an avid problem solver. There are plenty of opportunities to grow and develop your skills in this role in a fast-paced tech start-up environment.

**What you'll be doing**:

- Onboarding new customers onto the system and processing hardware orders
- Creating training content in the form of videos and user guides
- Running webinars for places of worship and charities on how to get the most out of Dona
- A people person We're looking for someone who loves speaking to people, who can build rapport quickly with our customers.
- A problem solver. You'll be helping customers resolve issues they are experiencing with our products services.
- Someone organised, a self-starter. You'll need to deal with several competing priorities in this role and you'll be expected to research and resolve issues yourself.
- Someone who has a high level of attention to detail. You'll be processing customer orders and onboarding them onto our system. We need someone who gets things right the first time.
- Patient and good at explaining things simply. You'll need to learn our domain and explain our products and services to potential customers.
- Someone with a good grasp of technology. We're a tech company and we need someone who is familiar with modern technology and software.
- Adaptable - we need someone who is comfortable working in a fast paced tech start-up environment.
- At least 2 years experience in an office-based customer service or support role.
- Degree holder
- Being open and transparent. Particularly, open to and taking on feedback, being transparent about your work and owning your mistakes (we all make them).
- Care. Care about the work you do and supporting the charities. For example, handing over work you to do before you go on holiday and going the extra-mile to make sure you hit deadlines.
- Continuously improving. From a personal perspective and company perspective. There are plenty of things we can improve
- Respect. Respecting your colleagues and our customers and expecting the same respect from your colleagues and our customers.
- Humility. Listening to your colleagues and being open-minded that what you think or do might be wrong.

**What's in it for you?**
- An opportunity to learn and grow in a fast paced tech start-up environment where you can make a difference
- Contribute to doing something good - we support over 1,000 wide-ranging charities who do fantastic things
- We will support and train you in your role
- Hybrid working from home and in office
- You'll work with an amazing team
- We're a small company (10-15 people) with no HR department so all our HR and employment contracts go through an umbrella company, who offer a wide range of benefits including a pension scheme and statutory sick pay.
- Holiday allowance of 25 days plus bank holidays.

**Required to**:

- Have your own laptop

Working hours 9am to 5:30pm Monday to Friday (37.5 hours per week).

**Location**:

- Hybrid home and office working (office based in Hove). Expected to be in the office 3 days a week (Tuesday to Thursday). For the first few weeks you would be needed in the office full time for your induction.

**Job Type**: Permanent

**Salary**: £26,000.00-£32,000.00 per year

Schedule:

- Monday to Friday

Ability to Commute:

- Hove (required)

Work Location: Hybrid remote in Hove



  • Hove, United Kingdom First Recruitment Services Full time

    **Position**: Customer Success Representative - **Salary**: £28,000 to £35,000 - **Location**: Hove - Hybrid - **Hours**: Monday to Friday 9am to 5.30pm with flexitime - 25 days Holiday plus bank holidays and an extra day off on your birthday, free parking available, pension scheme, hybrid working after training, team bonus We are looking for a Customer...


  • Hove, United Kingdom First Recruitment Services Limited Full time

    **Position**:Customer Service Specialist - **Salary**:£23,000 - **Location**: Portslade - **Hours**:Monday to Thursday 8:30am - 5:30pm and Fridays 8:30am - 4:15pm. - Free parking, hybrid working and incentives We have an exciting opportunity for a Customer Service Specialist to join a friendly customer service team based in Portslade for a well established...


  • Hove, United Kingdom Regium Consulting Limited Full time

    We partner with over 1,500 charitable organisations across the UK to install contactless card terminals and donation webpages to collect donations. We are growing and are looking for a customer-focused individual to join our team. We are looking for someone who loves helping people and is an avid problem solver. There are plenty of opportunities to grow and...


  • Hove, Brighton and Hove, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a skilled Customer Experience Specialist to join our team in Hove, UK.About the PositionIn this role, you will be responsible for delivering exceptional customer experiences and driving sales growth in our retail store.Key ResponsibilitiesProvide personalized support to customers.Upsell and cross-sell products and services.Process transactions...


  • Brighton and Hove, United Kingdom First Recruitment Services Full time

    **Position**: Customer Success Representative - **Salary**: £28,000 to £35,000 - **Location**: Hove - Hybrid - **Hours**: Monday to Friday 9am to 5.30pm with flexitime - 25 days Holiday plus bank holidays and an extra day off on your birthday, free parking available, pension scheme, hybrid working after training We are looking for a Customer Success...


  • Hove, United Kingdom Regium Consulting Limited Full time

    We partner with over 1,000 charitable organisations across the UK to install contactless card terminals and donation webpages to collect donations. We are growing and are looking for a customer-focused individual to join our team. We are looking for someone who loves helping people and is an avid problem solver. There are plenty of opportunities to grow and...


  • Hove, United Kingdom Clearline Recruitmentment Ltd Full time

    **Job Title**: Customer Care Specialist - B2B **Location**:Hove **Salary**:£21,885 basic + bonuses and incentives realistically £22,750 - £23,000+ per annum package (with no selling involved) **Full Time,**Monday - Thursday 8.30am - 5.30pm and Fridays 8.30am - 4.15pm Our client based in Hove are looking to recruit Customer Care Business to Business...

  • Customer Administrator

    7 months ago


    Hove, United Kingdom Page Personnel Full time

    Immediately Available - Previous Customer Service experience **About Our Client**: The company is an established leader in the Admin and Secretarial sector with a reputation for innovation and customer service, based in Hove. It is a mid-sized organisation that prides itself on its collaborative and goal-oriented work environment, where every team member...


  • Hove, Brighton and Hove, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Hove, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...


  • Hove, United Kingdom Aderans UK Limited Full time

    **Customer Service Assistant** **Hove** **Full Time - Permanent** **The Role** **Responsibilities** - **Responding to customer queries over the phone & via e mail, exceeding expectations at every stage of the customer journey, delivering a 5* experience every time** - **Building rapport and meaningful professional relationships; empathising, listening,...


  • Hove, Brighton and Hove, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Job Title: Logistics SpecialistAbout beBee Professionals:We are a leading logistics company seeking a reliable and hardworking Logistics Specialist to join our team in Hove, United Kingdom.Job Summary:The successful candidate will be responsible for delivering goods to customers across various locations, ensuring timely and safe delivery of goods. They will...


  • Hove, Brighton and Hove, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Hove, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...


  • Hove, United Kingdom Huntress Full time

    **Customer Care Specialist**: - **Hove office location**: - **Permanent full time job**: - **£21 - £22k per annum**: - **Lots of additional perks including social events, early days, bonus and more**: - **NO PREVIOUS TELECOMS EXPERIENCE REQUIRED, JUST A DESIRE TO GIVE THE BEST CUSTOMER SERVICE OUT THERE.** **Are you passionate about customer...


  • Hove, United Kingdom Brook Street Full time

    Location: Hove (hybrid working available) **Salary**: £28,000 - £29,000 DOE + commission Benefits: 22 days annual leave + bank holidays, Birthday off, Pension scheme, Flexible lunch hours Hours: Full time Mon - Thurs 08:30 - 17:30 Fri - 08:30- 16:15 Our client is a business specialist with extremely high credibility in the business communications...


  • Hove, Brighton and Hove, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are looking for an Operational Support Specialist to contribute to the success of beBee Professionals in Hove. This role involves engaging with customers, participating in operational workflows, and collaborating with team members.Key Responsibilities:Provide customer service and support.Work collaboratively with the team to achieve operational...


  • Hove, United Kingdom HomeShield Direct Full time

    HomeShield Direct is a leading repair specialist and extended warranty plan provider and one of the fastest growing companies on the South Coast This is a fantastic opportunity for a motivated, enthusiastic and experienced Customer Care Advisor to join HomeShield Direct in their rapidly growing repair department (office based and some working from home). We...


  • Hove, United Kingdom EDF Limited Full time

    **Customer Service Advisor** **Hove** **Starting Salary of £23,295 Plus Excellent Benefits Package** Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an exceptional customer experience. **You don’t need to have experience of working in a...


  • Hove, United Kingdom Custom Pharma Services Full time

    **Regulatory Compliance Specialist Responsibilities**: Acting as primary contact for the MHRA for all licencing submissions and regulatory issues relating to Custom Pharmaceuticals Ltd's own products. Co-ordinating and maintaining aspects of the Quality Management System as assigned. As Subject Matter Expert in the regulatory process, maintaining the...


  • Hove, United Kingdom EDF Limited Full time

    **Customer Service Advisor** **Hove** **Starting Salary of £23,295 Plus Excellent Benefits Package** **Full time or Part time (Minimum 24 hours a week from 09:30 - 17:00 Monday - Friday)** Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an...


  • Hove, Brighton and Hove, United Kingdom beBee Professionals Full time £25,000 - £40,000

    We are looking for a skilled Sales Growth Specialist to join our team in Hove. As a Sales Growth Specialist, you will play a crucial role in driving revenue growth by identifying new business opportunities and developing strategic relationships with key clients.Key Responsibilities:Develop and implement effective sales strategies to achieve sales targets and...