Customer Service Assistant

6 months ago

Hove, United Kingdom Aderans UK Limited Full time

**Customer Service Assistant**

**Hove**

**Full Time - Permanent**

**The Role**

**Responsibilities**
- **Responding to customer queries over the phone & via e mail, exceeding expectations at every stage of the customer journey, delivering a 5* experience every time**
- **Building rapport and meaningful professional relationships; empathising, listening, and understanding our customers and their needs**
- **Driving B2B sales targets by delivering expert advice on all products, current promotional activity & offering alternatives with confidence**
- **Processing and managing customer orders with the utmost accuracy**
- **Making outbound calls to our existing trade clients, endorsing all current Company activities, including Aderans trade shows & exclusive educational seminars**
- **Complaint handling, gathering all the necessary information and resolving complaints to the highest standard**
- **Providing a range of general administrative support to the Customer Service Manager**
- **Offering administrative assistance to other departments, such as data management tasks & website admin, ensuring timely & accurate input of information**
- **A people person, first & foremost**
- **Affable & professional telephone manner**
- **Follows direction but can also work on their own initiative**
- **Adopts a ‘can-do’ attitude with every task**
- **Excellent time management & organisational skills**
- **A born multi-tasker who actively embraces a varied workload**
- **Embraces a culture where we work ‘as a family’**

**Skills & Experience required**
- **Minimum 1 years’ experience in a Customer Service role**
- **Excellent written and verbal communication skills are essential**
- **Proven competency in all general office administration**

**Our Offer**
- **Starting salary £22,300**:

- **Full time, permanent role Mon-Fri, 9 am - 5 pm**:

- **Office based role, start date 4/1/24**:

- **Full training provided from a company focused on career progression, including Aderans prestigious certificated educational seminars**:

- **A discretionary, targeted bonus scheme based on achieving monthly sales**:

- **Company sick pay**:

- **Company Health Care Cash Plan**:

- **Employee Assistance Program dedicated to employee well-being**:

- **Staff discount**:

- **Company social events**:

- **Workplace pension**:

- **Refer a Friend Scheme**:

- **Cycle to work scheme**:

- **20 days holiday plus bank holidays**:

- **Birthday off (after 6 months)**:

- **A relaxed but professional working environment**

**Data protection statement**:
**The Company**:
**We form part of the world renowned Aderans Group founded in 1968 with operations across Asia, America and Europe. The Aderans Group is a global leading provider of total hair loss solutions and at the forefront of research and development in the market, providing the latest most advanced innovations in hair replacement technology.**

**With 7 retail salons nationwide, 800 wholesale customers and a successful e-commerce we are one of the leading suppliers and specialists in total hair solution in the UK**

**Through the sheer dedication and understanding on hair, beauty and health we strive to make customers look and feel their best. Our motto - to fill the globe with smiles.**

**Job Types**: Full-time, Permanent

Pay: From £22,308.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

**Experience**:

- customer service: 1 year (required)

Work Location: In person

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