Customer Services Administrator

4 days ago


Basildon, United Kingdom ENS Recruitment Full time

**Key Responsibilities**
- Answering customer enquiries efficiently and/or referring to the appropriate department.
- Processing Sales Orders, requesting project information and gathering an understanding of the customers’ expectations for planning and production purposes.
- Providing weekly status reports to specific customers.
- Escalating complaints to Customer Services Manager and each relevant department immediately.
- Booking of couriers, creating Commercial Invoices and completing necessary courier paperwork.
- Arranging collection of faulty goods, and obtaining tracking information.
- Meeting and greeting customers/arranging lunches when appropriate.
- Creating Picklists for Stores, and arranging hand deliveries.
- Identifying goods and booking in of returns.
- Assessing delivery schedule daily and circulating any concerns/shortages to each relevant department.
- Advising customers of free-issue shortages and rejects.
- Communicating with Production Management daily to ensure that the production schedule runs as smoothly as possible.
- Being proactive in ensuring the highest standard of customer care.
- Covering for the Customer Services Manager during Annual Leave.

**Qualifications, Skills and Education Requirements**

Essential
- Excellent written communication skills
- Great attention to detail.
- Self-motivated, with a positive attitude.
- Well-presented, polite and tactful.
- Good IT and numeracy skills.
- Experience of Microsoft Outlook, Word and Excel.
- Previous office experience.
- Ability to prioritise, and work individually, as well as part of a team.
- Ability to remain calm under pressure

Desirable:

- Experience in the use of ERP/MRP systems
- Knowledge of production scheduling and forecasting.

Salary £22,000 - £24,000 per annum. This is a site-based role in Basildon, Essex. Working hours onsite are 08:00 - 16:30 (Monday to Thursday) and 08:00 - 15:30 (Fridays)

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: One location

Reference ID: kblc



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