Customer Service Operations Specialist

5 days ago


Basildon, Essex, United Kingdom Mayfair Compliance Group Full time
Job Description

Overview:
Mayfair Compliance Group is seeking a Customer Service Administrator to provide exceptional customer service and support to our clients and engineers. The ideal candidate will be proficient in Microsoft Office, including Outlook, and have experience using data systems.

Key Responsibilities:
  • Respond to client queries via email and phone calls.
  • Provide customers and engineers with information from our workforce database.
  • Identify and escalate priority issues.
  • Liaise with engineers across the UK.
  • Follow up on customer inquiries where necessary.
  • Manage engineering time and call planning using provided systems.


Benefits:
The successful candidate can expect a competitive salary of £25,000 - £30,000 per annum, depending on experience, as well as opportunities for career growth and professional development.

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