Customer Service Administrator
3 weeks ago
Our client is urgently seeking an impeccably organised, motivated, and positive individual with excellent communication skills to join their organisation as a Customer Service Administrator.
Hours of work are Monday to Friday, 8:00am - 4:00pm, and the pay rate per hour will start at £9.50 - £10.00.
It is essential that you are confident communicator, and are comfortable working within a small, friendly, and personable team.
**Daily duties**:
- Handling incoming calls from customers
- Data entry of all incoming jobs and their requirements
- Dissect customer queries to fully understand problems and needs
- Arrange customer appointments for company works to be completed
- Scheduling workers for various site visits
- Daily transport planning to ensure optimum workflow
- Complete customer profiles, filing all relevant information to enable accurate customer records
- Liaise with site engineers to ensure all 'Call-Outs' are completed to customer satisfaction
- Provide support throughout the company to ensure the smooth completion of projects
- It is essential you are PC literate
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