Communication Hub Data Support Officer

2 weeks ago


Carmarthen, United Kingdom Hywel Dda University Health Board Full time

We would love for you to join our Communication Hub team within Hywel Dda University Health Board.

The successful applicant will be supporting the Health Board’s single point of contact for a variety of services.

This is a dynamic patient and staff facing service, so embracing change, and demonstrating excellent communication is at the heart of the Communication Hub.

The Communication Hub is a new, fast growing service. Our purpose is to deliver a single point of contact for the staff and patients of services across the health board.

We work closely with numerous teams, and respond quickly to the needs of the Health Board, which relies on excellent communication, being solution focused and responding positively to change.

To support the delivery of Hywel Dda Health Board’s Communication Hub. This includes the collection and management of the service data, supporting all reporting requirements and the development of methodology required.

Good interpersonal skills and keyboard skills (including attention to detail) are very important. Training will be given on our various software platforms.

If successful you will work on a four week rota, covering one weekend in four, as service requires. Shifts will be 7.5hrs, between the hours of 8am-6pm, full time 37.5hrs per week. You will be based in the Communication Hub at the Health Board headquarters site at St Davids Park, Carmarthen.

We follow Welsh Government guidelines regarding Covid 19 regulations.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
**Four main hospitals**: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
**Seven community hospitals**: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services;
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

You will be able to find a full job description and person specification attached within the supporting documents.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these mínimal desirable requirements during the course of your employment with us.

Interviews will be held on 17/02/2023.


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