Customer Service Operator
6 months ago
**Customer Service Operator - Transport / Distribution - Stockport - Up to £30,000.**
**About the Company**
Our client are a well-established logistics company based in Stockport and due to their continued growth they are looking for an experienced Customer Service Operator to be based in their head office in Stockport. They currently operate across 2 pallet networks, hazardous and non-hazardous freight and working within the UK Transport department, you will be responsible for the following:
**Customer Service Operator
- The Rewards**
- Salary up to £30,000
- Competitive pension scheme
- 20 days holidays + BH
- Training and development opportunities available
**Customer Service Operator - Requirements**
- Experience working within a Transport / Distribution environment is preferred
- Recent UK Road Haulage operational experience is preferred as is a good understanding of other modes of freight transport preferred.
- Microsoft PowerPoint and Excel skills are Essential
- Excellent telephone manner
**Customer Service Operator - Responsibilities**
- Answering calls and liaising with customers chasing bookings, delivery times and dealing with queries.
- Liaising with other pallet network depots to chase ETAs.
- Working with the Operations team to ensure that customers’ deliveries run smoothly and communicating any issues to customers in a timely and professional manner.
- Managing customer claims and paperwork.
- Managing and updating internal and pallet network databases accurately.
- Working with accounts to set up new businesses onto our internal system and the booking portal.
- Providing excellent customer service and developing strong relationships with both our customers’ and suppliers.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- Gym membership
- On-site parking
- Transport links
Schedule:
- Day shift
- Holidays
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Stockport, Greater Manchester: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: CSO(1443860)
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