Customer Service Engineer

3 days ago


Stockport, United Kingdom Gi Group Full time

We are currently recruiting on behalf of our international client based in Stockport for a Customer Service Engineer
This is a permanent role working a 37 hour week between 07.30am and 16.00pm paying £30,000 per annum
The role of Customer Service Engineer is a crucial one to the success of the business, operating the front end of the business in order to support with customer service support. You will be responsible for the administration support of customer queries, ordersand managing concerns or issues as they arise. This role is key to the future operation of the business and is a fundamental activity to generate business, secure and build relationships with our global customers, and support our internal departments.
General duties will include
Providing a 'best in class', efficient & responsive service to the customer base from all around the globe
Undertaking various administrative duties such as receipt, processing & loading RFQ's, customer orders and invoices through IT systems
Generation of quotations for products
Collate data and feedback to support customer queries and deliver in a timely manner
Constantly striving to improve Sales & Operations Planning process
Customer liaison & support.
Full use of ERP/MRP systems (Eg. SAP / Syspro) to ensure all customer requests are managed and processed effectively
Ensure compliance with all relevant internal and external regulations, directives and legislation
In order to be successful for this role you will need
Experience of working in a technical environment from a highly regulated industry
Must be able to understand engineering and production terminology and drawings
Have exposure to roles in Customer Service
IT literate - SAP and Microsoft and be able to deliver regular reports
Having export trade experience and having worked with niche or bespoke engineering products is also a huge plus


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