Customer Care Co-ordinator

3 weeks ago


Borehamwood, United Kingdom Knightwood Associates Full time

**Customer Care Coordinator**

We are currently recruiting on behalf of a reputable Housebuilder who has an exciting opportunity within their Customer Care team.

The role will be based at the regional office in Hertfordshire, reporting into the Customer Care Manager.

Duties will include
- Receive and log defects reported by customer.
Register the work on their database and allocate suitable trades.
Telephone customers once work has been carried out to identify whether work complete to customers satisfaction or whether any associated work needs to be carried out.
Manage the Maintenance Operatives diary
Provide administration support for the Department
Assist in the liaising between sub-contractors and the Division to ensure maintenance requests are carried out
Liaise with Buying department regarding order materials as and when required.
Follow up and audit trail for completion paperwork.
Liaise with Site Managers to ensure that remedial works are completed within timescales.
Update weekly reports and distribute to relevant personnel.
Keep accurate records ensuring files are kept up-to-date.

Skills required:
Ability to work on own initiative
Effective listening skills
Excellent customer service skills
Ability to liaise with internal and external personnel
Good administration skills
Able to work to deadlines in a fast-paced environment
Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)

**Salary**: £30,000.00-£34,000.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Borehamwood, Hertfordshire: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



  • Borehamwood, United Kingdom Crisp Recruitment Full time

    **Job Title: Customer Service Administrator** **Location** : Borehamwood **Salary** : £22,000 **Hours** : 9.00-5.30 Mon-Fri Are you a recent graduate looking to kick start your career??? This market leading cosmetics brand has an opportuntiy to fulfil a 360 Customer service role, answering queries, processing orders and co-ordinating deliveries. You...


  • Borehamwood, United Kingdom The Maintenance Team ltd Full time

    We are The Maintenance Team, a multi-skilled property services company, who have been established for well over a decade.Our head office is based in Borehamwood Hertfordshire, and we are looking to hire an experienced property maintenance co-ordinator, reporting directly into our operations manager, supporting our daily business functions.SalaryStarting at...


  • Borehamwood, United Kingdom Coorr's Full time

    The Customer Service Coordinator (CSC) is responsible for the day-to-day management of the administration relating to all defects reported. This role takes ownership of all ongoing customer issues and allocates resources including Customer Service Operatives and contractors to undertake work in customers’ homes. CSC’s are responsible for the collation...


  • Borehamwood, United Kingdom The Dove Partnership Full time

    Customer Service Advisor Borehamwood We are looking for a Customer Service Advisor to join a team in Borehamwood. You will be the first port of call for the company so this role would suit a confident individual. THE ROLE: - Maintain customer contact logs - Customer follow-up calls - Record all complaints and cancelled jobs - Maximise additional sales...


  • Borehamwood, United Kingdom Fairbrook Medical Centre Full time

    Faribrook Medical Centre is a GP surgery is based in Borehamwood. We are looking for a practice administrator/care co-ordinator to work with our busy Fairbrook family team both in administration and reception. The person needs to be flexible, approachable, have empathy and patient focused care. He/She/They need to have a positive mental attitude and a lot...


  • Borehamwood, United Kingdom Sumitomo Electric Europe Ltd Full time

    **Hybrid Working** **Monday to Friday 9.00am-17.00pm 35 hrs per week** A new opportunity has arisen for an experienced Operations Co-ordinator to join our busy operations team at Sumitomo Electric Europe Ltd at our head office in Elstree. Sumitomo is widely recognised as one of the world’s leading forces in the research and development of...


  • Borehamwood, Hertfordshire, United Kingdom The Maintenance Team ltd Full time

    We are The Maintenance Team, a multi-skilled property services company, who have been established for well over a decade. Our head office is based in Borehamwood Hertfordshire, and we are looking to hire an experienced property maintenance co-ordinator, reporting directly into our operations manager, supporting our daily business functions. Salary ...


  • Borehamwood, United Kingdom Smart10 Ltd Full time

    **Job Title**: Customer Service Co-ordinator **Salary**: Up to £25,000 per annum **Location**: Borehamwood **Contract**: Permanent, Full Time **Hours**: Tuesday (8am - 7pm) Wednesday & Thursday (8.30am - 7.30pm) and Saturday (8am - 7pm) **COMPANY PROFILE** A prestigious organisation within the car industry, based in Borehamwood are looking to expand...


  • Borehamwood, United Kingdom Coop Full time

    **Customer Team Member** Location: 28 Organ Hall Road, Borehamwood, WD6 4TH Pay: £15 per hour + great benefits Contract: 15 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including late evenings and weekends, to be discussed at interview Full training given As a customer team member at Co-op, you’ll provide...


  • Borehamwood, United Kingdom Cimbali UK Ltd Full time

    **Regional Service Desk Coordinator** **New and exciting role available at Cimbali UK Limited** Do you love building and maintaining relationships with people? Do you love organisation and planning? Do you love a good cup of coffee? **Then this could be the job for you!** With over 100 years of history and experience, Cimbali Group is one of the world...


  • Borehamwood, United Kingdom UK Power Networks Full time

    The Connection Coordinator will report to the Team Leader and will work within Connections Services, Network Operations based in our Borehamwood office. You will be a permanent employee.. You will attract a salary o £31,426 per annum and a bonus of 3%. **Close Date**: 7th May 2024. We also provide the following additional benefits Annual Leave Personal...


  • Borehamwood, United Kingdom UK Power Networks Full time

    78388 The Connection Coordinator will report to the Team Leader and will work within Connections Services, Network Operations based in our Borehamwood office. You will be a permanent employee.. You will attract a salary of £29,674 per annum and a bonus of 3%. **Close Date**: 22nd February 2024. We also provide the following additional benefits Annual...

  • Project Administrator

    4 weeks ago


    Borehamwood, United Kingdom Pinnacle Pet Group Full time

    **An immediate start for 2x Project Admin until January 2025** Job Summary: To provide hands-on delivery support to the Project Managers managing a complex delivery with a new partner. Key Responsibilities - Act as the key point of contact to Project Managers, to ensure they are aware of key reporting dates and deadlines; chasing overdue/missing reports to...


  • Borehamwood, United Kingdom Churchill Estates Management Ltd Full time

    Rewards & Benefits: £17,500 with a rent free 2-bedroom apartment on-site, plus excellent Colleague benefits​Hours: Monday to Friday 09:00 am – 17:00 pm (one hour unpaid lunch break)Location: Fairbanks Lodge, Borehamwood, Hertfordshire​About the roleChurchill Estates Management are offering an exciting opportunity for someone who loves working with...

  • Care Worker

    3 days ago


    Borehamwood, United Kingdom Alina Homecare Full time

    **£500 joining bonus available! - LIMITED TIME ONLY** **Alina Homecare are a care provider working with older people in their own homes. Come and join the team and make the Alina Homecare difference! **Our care teams are our greatest asset, you are just as important as the people we care for. We feel that we stand out from other care providers as we...

  • Care Worker

    3 days ago


    Borehamwood, United Kingdom Alina Homecare Full time

    **£500 joining bonus available! - LIMITED TIME ONLY** **Alina Homecare are a care provider working with older people in their own homes. Come and join the team and make the Alina Homecare difference! **Our care teams are our greatest asset, you are just as important as the people we care for. We feel that we stand out from other care providers as we...


  • Borehamwood, Hertfordshire, United Kingdom OCU Full time

    As the Consents Manager at OCU, you will be at the forefront of our DNO and EHV projects, responsible for managing the consents and approvals process. With NEC experience as a prerequisite, you will play a key role in ensuring that our projects meet all regulatory requirements and maintain the highest standards of compliance. Liaise with regulatory...


  • Borehamwood, United Kingdom Westgate Healthcare Full time

    Customer Relations Manager – Borehamwood, HertfordshireSalary: CompetitiveHours: Monday to Friday, 37.5 hours per week Job type: PermanentCome and make a difference with the team at Westgate Healthcare! #CareWithUsAtWestgateWestgate Healthcare is a family-run, award-winning care home group with 8 care homes across London, Essex, Herts and Bucks with...

  • Customer Service

    1 month ago


    Borehamwood, United Kingdom Pertemps Managed Solutions Full time

    A top UK insurer with ambitions growth plans is increasing head count and are looking to recruit a new member for the customer services team. We are looking to hire a complaint resolution specialist on a permanent basis. The main function of this role is to assess complaints received from initial analysis and investigation through to conclusion, resolving...


  • Borehamwood, United Kingdom Pertemps SSDC - DDT Full time

    **Customer Service Advisor** This is a full time position working Monday - Friday with a range of shifts in between 8am - 6pm. One in 3 Saturdays would also be expected. 9am - 1pm. **The role and responsibilities:**: - As a Customer Service Advisor you will be knowledgeable of policies offered by the brand, offering expert customer care over the phone. You...