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Service Desk Co-ordinator
4 months ago
**Regional Service Desk Coordinator**
**New and exciting role available at Cimbali UK Limited**
Do you love building and maintaining relationships with people? Do you love organisation and planning? Do you love a good cup of coffee?
**Then this could be the job for you**
With over 100 years of history and experience, Cimbali Group is one of the world leaders in the production of professional commercial espresso and cappuccino machines covering over 100 countries and involving over 700 distributors.
Being a trusted global leader, they specialise in a wide variety of coffee machines for several prestigious customers throughout a variety of market sectors. Cimbali offer genuine employee career development with extensive training, as well as promoting a healthy work life balance for its employees.
**Main Responsibilities of a Regional Service Desk Coordinator at Cimbali UK Ltd**
- Ensure all jobs are planned and posted within their service
- level agreement (SLA)
- Review all open calls and monitor SLA's
- Plan all reactive jobs for the Service Engineer’s according to their region (North, Midlands, South, London & Scotland)
- Updates all required portals with closedown notes and/ or updates of parts if required
- Raise any necessary passes i.e. airports and RAMS
- Raise and monitor calls out, keeping customers updated on progress
- Ensure job booking/updates are communicated clearly to all parties
- Sending quotations to customers as and when required
- Review all planned maintenance jobs including boiler inspections ensuring these are booked in with the customers
**Previous Experience**
The successful applicant must have previous office administration experience with data input and be able to work in a fast-paced service desk environment.
The applicant will be highly driven and motivated with a can-do attitude and must be computer literate and have experience of delivering high levels of customer service as well as being able to build strong relationships both internally and externally.
**You should be able to work flexible hours, on any day of the week, including weekends and shift patterns, in order to accommodate the business needs.**
**What is in it for you?**
- Competitive Salary (starting salary £27,000.00 per annum)
- Generous Pension Options
- Private BUPA Healthcare
- Private Medical Cash - Back Scheme
- 30 Days Holiday
- Company Sick Pay
- Annual Salary Reviews
- 24/7 Employee Assistance Programme
- Life Assurance
- Training & Development
- Perkbox deals and discounts
If you feel you have the right skills and experience for this role and would like to become part of our fantastic team, we would love to hear from you
**PLEASE NOTE: We are not working with agencies at this time - thank you**
**Job Types**: Full-time, Permanent
**Salary**: From £27,000.00 per year
**Benefits**:
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Wellness programme
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Borehamwood: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Administration: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
