Energy Contact Centre Adviser
3 days ago
Are you motivated to make a difference at work?
In our recent people survey 97% of our workforce said they were Citizens Advice Gateshead is an award-winning, independent charity that has an annual turnover approaching £4m, over 180 Staff and a growing community of volunteers.
We are now looking for Contact Centre Advisers to join our amazing Consumer Team.
As a progressive organisation we know that people are at the heart of everything we do including our staff, volunteers and clients. If you want to make a difference to people’s lives, helping us to work towards our vision of a fair society for all, with lives well lived, read on to find out more information about our exciting opportunities.
As the Energy crisis continues to impact households harder than ever, we are looking for people to join our Consumer team to support and advise clients who need our help more than ever.
If you enjoy problem solving and have proven experience of providing advice and guidance on complex issues, we can offer training so you are able to gain the comprehensive consumer law knowledge you will require to undertake this role, we would love to talk to you about this opportunity.
Although circumstances may change as we continue to review our position, most of the workforce are currently working remotely from home, with the additional option to work from our office in Gateshead
**Job Types**: Full-time, Permanent
**Salary**: £18,398.76 per year
Schedule:
- Monday to Friday
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-37 per week
**Salary**: £18,398.76 per year
Schedule:
- Day shift
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
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