Clerk Receptionist

An exciting opportunity has arisen for a Clerk Receptionist to join the Community Paediatric Booking team. 1x 15 hr position based within Hafan Y Mor, Singleton Hospital, with the post likely to spend one day a week in Central Clinic, Swansea on a rota cover.

The successful post holder will become part of an established team, helping to provide a high quality administration and reception service to patients and service users. They will facilitate the smooth, efficient and effective running of the Community Paediatric Service patient pathway.

The post holder will work flexibly across Services to provide administrative and reception support such as the processing of clinic changes, the correct recording of patient pathways, the retrieval, preparation and filing of patients’ case notes as and when required.

The post holder may be expected to work on other hospital sites to ensure appropriate service cover at all times; this may include cross site working and cover with other Children Centre’s within the Health Board.

The post holder must possess excellent communication and organisational skills, provide a warm and welcoming Reception Service, meeting and greeting all visitors to the department checking patient details and case notes, recording attendance and appointment outcomes via Patient administration systems (PAS) and ensuring all tasks are carried out to the required standards.

Understand the range of services provided for Community Paediatric patients and Service Protocols.

Use this information to deal with patient/staff enquiries and to fulfil the role of Clinic Clerk receptionist (referring clinical issues to appropriate
Clinician(s) for advice/decisions as appropriate).

To provide a warm and welcoming Reception Service, maintain clinic room
diaries, meeting and greeting all visitors to the department checking details
patient details, checking case notes, recording attendance via Patient
administration system (PAS).

To answer enquiries, receive and relay messages, both in person and on the
telephone, from patients or staff, using a working knowledge of Health Board procedures to maintain a professional front of house service.

Change or cancel appointments at the request of the patient or manager
highlighting where pathway timeframes may be compromised. Liaising with their line manager or Service Manager regarding substitute appointments.

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.