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Paediatric Outpatient Administration Assistant
3 months ago
An exciting opportunity has arisen for an enthusiastic individual who is committed to delivering a high-quality service to join our friendly, dynamic, and dedicated Children's Services Outpatient Admin Team at York and Scarborough Teaching Hospitals NHS Foundation Trust.
Flexibility is essential with working days to deliver services to the Department.
To process patient appointments within agreed timescales, and in accordance with consultants’ requests and Specialty booking rules.
To make follow-up appointments in accordance to booking rules, at the request of both internal and external customers.
To monitor, maintain and update electronic worklists and ensure that items are actioned in a timely manner, taking remedial action where necessary.
Support patients attending the Outpatient clinics, using tact and
diplomacy, and record an appropriate outcome for all patients who leave Outpatient clinic where necessary.
To manage patients ringing the Department to book, amend, or cancel an appointment in accordance with the Standard Operating Procedures and booking rules.
Any other administrative or clerical duties, which may be required as part of post.
To actively maintain a safe working environment for yourself and your colleagues who may be affected by your acts or omissions.
Prioritise workload to maximise patient demand against clinic capacity to ensure patients are dealt with as timely as possible.
To maintain patient confidentiality at all times.
Our benefits
**We offer a range of benefits to support our staff including**:
Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
**A full description of the role is available in the attachment**: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves, and everyone else.
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