Implementation Administrator

2 months ago


Cheadle, United Kingdom Voly Limited Full time

**Who will you be working for?**

You’ll be working for an industry-leading, accountancy software provider based in Cheshire.

Voly is the leading financial solution of choice within the Superyacht sector. Continual investment in new technology, like our Crew app, and integrated pre-paid card and payment platform make it the most compelling solution in the industry.

We are now diversifying our target market and moving into the music industry, working with Tour Managers, Talent Managers and Production Managers of some of the biggest acts in the UK and across the world.

The systems interface and features make it user-friendly and easy to use, giving our diverse users, real-time visibility on all aspects of a yacht or Artist’s financial position. We are a fast growing, dynamic team looking for hard working individuals to join us on our journey in these exciting and challenging sectors.

Looking for your next challenge? We’re looking for you

**Role Overview**

This is a crucial role within Voly’s Operations team. The implementation phase of a client’s journey will have a huge impact on their overall experience; it is essential to client satisfaction, retention, adoption of the system and ultimately the client relationship.

**Responsibilities**
- What you’ll do:_
- Support introductory meetings with the client to understand their needs and explain the implementation process.
- Work with the client to understand their current processes and requirements and ensure this is correctly documented and reflected within their set up within the Voly platform.
- Support the Client On-Boarding from ticket creation to completion.
- Support with the project management of the onboarding process to ensure all internal stakeholders are actively completing their sections of the ticket and updating with comments where appropriate.
- Liaise with internal stakeholders to ensure invoices are paid, SaaS contracts are signed and returned, due diligence is complete, wallets/floats are opened, cards are in hand, training has taken place and assets are live in both the secure system and CRM.
- Consistent communication between you and the client with regards to all aspects of onboarding.
- Creation of client accounts within the Voly platform.
- Support both yachting and music and other areas of the business that we expand into.
- Fully understand the Voly integrated software to enable you to support your clients.
- Requirements:_
- Excellent verbal and written communication skills
- IT literate - Outlook, Excel, word
- Attention to detail
- Excellent organisational skills
- Proactive approach to all aspects of the role
- Ability to prioritise workload
- Ability to work within agreed SLAs

**Job Types**: Full-time, Permanent

Pay: £26,000.00 per year

**Benefits**:

- Cycle to work scheme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 26/04/2024
Expected start date: 07/05/2024


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