Customer Service

3 weeks ago


Leeds, United Kingdom Regional Recruitment Professional Services Ltd Full time

Full time - permenant role (Hybrid working when trained)

Hours - 37.5

**Your Role**

You will be part of a large team, which works at pace, ensuring the **accurate administration of HR Processes** for our valued 145,000 employees and providing great customer service to a wide range of internal and external customers.

**Shifts** are 5 over 7 days, based at **Britannia House Morley** when in office.

**Hybrid working once onsite training is complete.**

**Opening hours** - 8:00-18:00, Mon
- Fri. 8:00-16:00 Sat-Sun. 364 days a year.

You will be collaborating with managers, team leaders, team colleagues, customers and other business partners whilst completing HR administration tasks as part of the employment lifecycle, recommending ways to improve the ways we do things where it wouldbenefit the customer experience.

**Skills**:

- Ability to **communicate clearly**, **appropriately** and **effectively** in a range of situations including meetings, on a one-to-one with individuals and on the telephone.
- Ability to **communicate effectively** and **professionally** through written work.
- Ability to **communicate effectively face to face, over the telephone and in writing**.
- Ability to communicate with people in a **friendly and courteous manner** in person and over telephone, **establishing and maintaining effective working relationships** with colleagues and external parties.
- Ability to **deal with, often complex and major, telephone, personal and written enquiries/complaints.**:

- Ability to **undertake call backs to resolve problems**, give **advice** or information on behalf of the service.
- **General administration tasks** - typing, answering telephone as first point of contact.
- Ability To **Work As Part Of A Team Or Under Own Direction.**

Regional Recruitment Services Ltd acts as a Recruitment Agency and Employment Business that specialise in Customer Services & Administration, Sales & Marketing, Accountancy & Finance, Supply Chain & Logistics, Engineering & Manufacturing and Trades & Labour.You can view all of our live vacancies by visiting our website.


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