Customer Care and Operations Administrator

5 months ago

Sheffield, United Kingdom Ossila Full time

We are looking for a highly motivated person to join our customer care team in Sheffield. As you coordinate sales from prominent universities and scientific research institutions around the world, you will gain new skills that will help you navigate the complicated world of international trade. You will also act as the primary point of contact for our customers, both throughout the ordering and fulfilment process and beyond into after-sales support.

This is a fantastic opportunity for an ambitious individual to learn and grow with an established university spin-out company as we pave the way to the next generation of solar cells, displays, and electronics. No previous experience of international trade is required, but you will need to be a quick learner, have a passion for customer service, and be capable of working in a fast-paced environment.

**The Role**

Your day-to-day activities will include working with our customer relationship management (CRM) system and other related platforms to:

- Prepare customs documentation and commercial invoices
- Book shipments and track packages around the world
- Liaise with couriers to ensure quick and efficient delivery
- Provide accurate information for customs clearance
- Keep our records up to date and prepare orders for shipping
- Assist with general enquiries and turn customers into fans

Full training will be provided to give you a practical working knowledge of key aspects of international trade, including tax requirements, delivery incoterms, customs formalities, shipping logistics, sanctions compliance, and more.

**About You**

Excellent English-language communication skills, both written and verbal, are essential. In addition, you should meet the following essential requirements:

- Office and customer service experience
- Methodical and diligent work ethic
- Good interpersonal and communication skills
- Excellent organisational skills
- Strong IT skills including Excel
- Excellent record keeping capabilities
- The right to work full-time in the UK
- Ability to commute to Attercliffe, Sheffield

In order to provide our customers with first-rate customer service, you will also need to be able to meet strict deadlines and complete a variety of tasks within specified timeframes. A keen eye for detail will ensure that our customers receive their orders quickly and accurately.

**About Ossila**

Ossila is a dynamic, high-growth enterprise specializing in the manufacturing and supply of advanced scientific equipment, materials, and laboratory supplies to institutions worldwide. Our aim is to accelerate the pace of scientific discovery through the trade of specialized goods for cutting-edge research in materials science, organic electronics, and renewable energy. Founded by academics from the University of Sheffield, we now have offices in both Sheffield and Leiden.

We take immense pride in delivering exceptional products of the highest quality, offering unparalleled customer support, and ensuring our prices remain accessible. With approximately 85% of our sales being exported to over 3,000 esteemed institutions in more than 90 countries, we have earned the trust of leading research organizations worldwide. Our commitment to innovation has been recognized through the Institute of Physics Business Innovation Award, while our dedication to international trade has been acknowledged with a prestigious Queen's Award for export.

**Why Work at Ossila Sheffield**

Joining our team means becoming part of a forward-thinking organisation that values innovation, collaboration, and personal growth. At our Sheffield location, we offer:

- Competitive salaries with regular performance-based pay reviews
- Long running discretionary profit share bonus scheme
- Pension scheme with employer contributions
- Bi-weekly ‘tea and cake Tuesdays’
- Free on-site parking with marked bays
- Secure bike storage and shower facilities
- Modern, recently renovated office spaces

**Location**:Attercliffe, Sheffield

**Contract Term**:Permanent

**Salary**: £24,000 - £26,000 depending on experience

**Hours**: 35 hours per week (nominally 9am - 5pm)

**Application Deadline**: 24th of July

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site gym
- On-site parking
- Profit sharing

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Sheffield: reliably commute or plan to relocate before starting work (required)

Application question(s):
Work authorisation:

- United Kingdom (required)

Work Location: In person

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