Third Party Capture Claims Handler
3 weeks ago
Overview:
**THIRD PARTY CAPTURE CLAIMS HANDLER - HYBRID WORKING. Band 5 **Full time, Mon-Fri 37.5 hrs per week. Flexibility, bonus (5% of annual salary) and many more fantastic benefits
We always want to deliver great service to our customers, but we can’t do that without taking care of our REAL number one - and that’s you.
We are recruiting for Third Party Capture Claims Handlers.
You will not only be provided with all the training and support you need to excel but also be looked after with an outstanding benefits package, including hybrid working.
You’ll be able to use your claims experience and knowledge to ensure optimum claims solutions are delivered to customers and third parties. We are looking for someone with excellent negotiation and influencing skills. If this sounds a bit like you, we'd love to hear from you.
If you love talking to people as much as we do, we’d love to hear from you.
**Responsibilities**:
- Maintain your own caseload to a high standard, ensuring all actions are documented correctly, and the claims system is kept accurate and up to date
- Make necessary investigations and decisions on liability and quantum, identifying possible fraudulent cases, highlighting indemnity concerns and corroborating circumstances to make accurate liability assessments at the earliest possible stage.
- Ensure creative and effective solutions are delivered to provide and excellent claims third party customer experience and meet third party capture targets
- Use claims experience and knowledge of principles of negligence to negotiate with other organisations to achieve the optimum claims settlement in terms of liability and costs.
- Liaise and negotiate with all relevant parties to progress and settle claims quickly and effectively within your authority level
- Ensure your files are accurately reserved in line with the company reserving philosophy
- Raise settlement cheques promptly and accurately
- Support development and delivery of the Claims strategy and vision
- Recognise the part the box data plays in providing a unique customer proposition and utilise Box data to inform tactical decision making on Claims.
- Strive for first call resolution and take ownership of customer issues; take personal ownership, follow through on promises and keep the customer informed until issues are resolved; at all times, do all that you can to move that claim toward settlement and have in mind ‘What do I need to do to ensure that the customer doesn’t need to contact us again’ to speed up claims settlement and reduce failure demand.
- Respond to feedback given to you, from regular quality audits on Claims files, to grow your own technical capability and that of your team. Take responsibility for your own agreed development actions and wider training needs.
- Work with Claims suppliers, developing partnerships which align to the Claims strategy. Explore, recommend and implement agreed solutions on cases, meeting or exceeding agreed service standards and performance to minimise risk and leakage.
- Support the Claims function in meeting customers’ needs (including adhering to the principles of Treating Customers Fairly) and delivering continuous service improvements.
- Liaise effectively with other departments and other business functions as appropriate to ensure identification and appropriate management of all Claims issues.
- Participate in local projects as and when required, to help ensure change is delivered effectively and on time.
- Be aware of and comply on an ongoing basis with the rules and requirements of the FCA and any other legal/regulatory/risk management frameworks.
- Ensure creative and effective solutions are delivered to provide and excellent claims third party customer experience and meet third party capture targets.
- Complete any other task as may reasonably be required in order to support business needs.
Knowledge, Experience and Qualifications:
**Knowledge and Experience**
- Knowledge of third-party motor Claims
- Understanding of the principles of negligence and how this applies to motor accident liability
- Ability to adopt Claims processes
- Understanding of the FCA regulatory regime, FOS ethos and TCF initiatives
- Ability to plan and organise own workload
- Sound negotiation and influencing skills
- Proficient in using IT word processing and spreadsheet packages.
**Our community**
**Benefits**:
- Bonus scheme
- Hybrid working
- flexibility
- Wagestream - flexible pay
- Full training programme
- Competitive holiday allowance plus bank holidays
- Buy/sell up to 5 days holiday
- Money towards driving lessons (Safe driving scheme offers access online learning and driving lessons for colleagues and their spouses & dependents)
- Life assurance
- Many other lifestyle discounts
- Healthcare cash plan offers money back on everyday health-related expenses
- Employee Assistance programme
- Flu Jab Voucher is offered during the flu season to protect against the unpredictable flu
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