Claims Handler

2 weeks ago

Newcastle upon Tyne, United Kingdom Tesco Bank Full time

**General information**:

- Job Title- Claims Handler - Third Party Assist- Ref #- 8589- Location- Newcastle- Department- Third Party Assist- Business Area- Claims Customer Experience- Working time- Full-Time- Date Published- 27-02-2024**Serving our customers, communities, and planet a little better every day.**:
**Salary starting from £25,000 per annum (DOE) & benefits.**

**Location - Newcastle, Permanent (Hybrid - once fully competent in the role)**

**Shift - **Monday to Friday 09:00 - 17:00 and Saturdays (1 in 3) 08:00 -13:00, 36 hours per week.

**Applications close **12**th** March** at 5pm & Interviews will be held **shortly after.**

**A chance to thrive**

We’re looking for a Claims Handler (Third Party Assist Team).

In this specialist role you will proactively contact and convert ‘non fault’ third parties to take advantage of our repair and mobility services and solutions, whilst providing a high standard of customer service

Ideally you will come from an insurance background and either have experience in motor insurance or an interest in this. If you have a persuasive, engaging personality we’d also love to hear from you

We support our employees in their career progression and growth and want you to develop your experience, learn new skills and progress in whichever way you choose. So, if you’re ambitious and have a brilliant work ethic then check out Tesco Bank for you to further your career.

**Training**

Excellent Training provided. You’ll start your journey with 6-8 weeks of onsite training to give you the best start and tools in your career. Training for this role will be office based on Monday to Friday 09:00 -17:00, 36 hours per week and once confirmed competent in role you’ll have the opportunity to move to hybrid working if certain criteria is met.

**Everyone’s welcome**

We want all our colleagues to always feel welcome and be themselves at Tesco Bank. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

**What you’ll be doing**
- Proactively offering the benefits of using our network of repairers and hire providers to ‘non fault’ third parties.
- Using a variety of communication approaches to contact third parties to help them manage their predicament, building rapport and a positive relationship to help deliver the right outcome for the third party and Tesco Bank.
- Negotiating effectively with third party stakeholders and suppliers to ensure a ‘fair settlement’ is achieved for both the third-party claimant and Tesco Bank.
- Proactively managing the department priorities such as monitoring ongoing hire and repair.
- Identifying and reporting any concerns in relation to potential fraud or instances of identified fraud, act as appropriate.
- Negotiating effectively to control costs.

We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us at Tesco Bank.

**We need you to have**
- Ability to demonstrate excellent customer service skills; using persuasion and influence to deliver the right outcome.
- Demonstrable ability to show empathy when dealing with difficult situations, maintaining a professional and caring approach.
- Demonstrating confidence and an ability to take ownership for own decisions within the established authority limits and parameters.

**And if you have any of these, even better.**
- Ability to think creatively to identify and manufacture/develop solutions to meet customer and business needs.
- Excellent verbal and written communication skills, including an ability to express complex information in straightforward terms where required.
- Showing good planning, prioritising and organisation skills.
- A positive attitude and a flexible & resilient approach to change and team working.

**What’s in it for you**
- Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday. As an added perk, we’ll give you a second card to share with someone else.
- Virtual GP Service for you and your family 365 days a year.
- Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
- Embrace our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
- Prepare for your retirement with our colleague pension scheme.
- Opportunity to develop your career.
- We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.-
**Why Tesco Bank?**:

- We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we wan

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