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Member Benefits Administrator

4 months ago

Warwick, United Kingdom Midcounties Co-operative Full time

**About the role**:
Are you passionate about delivering exceptional customer service and supporting members in a professional and member-focused environment? We're looking for a dedicated individual to join our Membership team at Midcounties Co-operative, based at our Head Office in Warwick.

As part of this role, you will:

- Provide reliable, accurate and timely support to existing members, new prospect members and all colleagues
- Be responsible for updating and maintaining all records in line with current policies and the Data Protection Act
- Assist at membership events as required and by arrangement (sometimes outside office hours)
- Ensure key performance indicators and service level agreements are met to ensure our members’ expectations are met

For more details about the role, please check the attached **Job Description.**

This role is part of a team based from our Head Office in Warwick, with a mix of working from home and in the office, you will need to be able to travel into the office on certain days.

**Closing date: 21st April 2024**
**First Stage Interviews: W/C 22nd April**
**Second Stage Interviews: TBC**

**Who are we looking for?**:

- Experience in a call centre, a help desk, or similar customer contact centre
- Excellent verbal and written communication skills
- To be computer literate and confidently be able to use Word, Excel and Outlook
- Experience with databases would be desirable

**What can we offer you?**:
The cost-of-living crisis is putting pressure on us all. That's why we are now offering an enhanced discount rates to all Colleagues at Your Coop:

- 20% off Food shopping (usually 10% all year round rising to 20% on pay day events)
- Holidays for less with up to £500 off Travel

Other benefits:

- Up to 60% off Childcare fees
- Refer a Friend Scheme
- Paid time off for volunteering
- Colleague Support Fund
- GroceryAid Colleague Mental Health Support
- Ethical mobile and broadband deals
- Annual leave that grows with your career
- Full training and accredited development programmes

and many more