Team Manager

3 months ago

Manchester, United Kingdom Great Places Housing Group Full time

**Salary**: Up to £37,000

**Job Type**: Full Time
**Location**: Head Office - West Didsbury

**Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

The role of Team Manager is an exciting new role in our busy Planning team to enhance the service we provide to our internal and external customers at Great Places. You will manage the day to day operational priorities of everyone in the team to ensure that our Repairs service always operates effectively and maintains a consistently high standard of service to our customers and all stakeholders. This will involve day to day line management of the team to ensure high levels of engagement and productivity, in their quest to provide the best possible operational service. A passion for multi tasking and thriving under pressure is essential as is a passion for people and making customers happy.

**What you'll be doing**
- Ensure that all appointments and delivery targets are achieved by effective planning of the repairs and voids
- Manage, coach and motive the team to create a productive working environment and achieve all key performance indicators
- Liaison and co-ordination with the Planning and Performance Manger, Head of Service, Property Services Managers and Neighbourhoods in relation to an effective repairs and void service
- Deliver exceptional customer service to all internal and external customers and all key stakeholders
- Provide planning support to the team during short staffing levels / increase in demand to ensure targets and workload continues to be met and achieved
- Review contractors and verify the on boarding of contractors is delivered smoothly to ensure enough cover is provided in areas of specialism
- Ensure that contractor performance is achieved and all invoices area processed through the contractor portal
- Liaison and co-ordination with the Hub to ensure delivery of an effective diagnostic service enabling a right first time approach and repair categorisation.
- Ensure all aspects of customer complaints are dealt with within SLA and identify lessons learnt that can be implemented
- Review management reports, gather, analyse, and validate data, presenting findings to the Planning and Performance Manager
- To ensure all 121s are carried out with the team and review of skill set and up skilling to provide cover as and when needed
- To identify and manage any underperformance of colleagues and support them to improve to achieve targets
- Identify any improvement opportunities with the team
- To ensure all training (face to face and eLearning) is up to date for colleagues including delivering training to the team and new starters
- To support with back office functionality to enable the system to work effectively
- Any other reasonable duties asked by your line manager in line with your role

**What you'll need**
- Proven experience of managing teams of 7 or more
- Proven experience in the provision of maintenance to domestic properties and dealing with external contractors
- Experience of use of a dynamic scheduling system - desirable
- Knowledge and experience of SORs - desirable
- Ability to prioritise own workload around tight deadlines in a pressurised environment
- Demonstrate strong leadership skills driven by achieving/exceeding targets and KPIs
- What we need from you
- Capable of working independently
- Strong focus on personal and team accountability to deliver effective outcomes
- Is self-motivated and capable of motivating the team
- Performance driven
- Methodical and Organised
- Customer focused
- Pays attention to detail
- Analytical

**What we give you in return for your hard work and commitment**
- Pension - up to 10% contribution from both colleague and Great Places
- WPA - Healthcare auto enrolled at no contribution level - option to increase & add on family members
- The Market Place - high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
- Start at 26 days annual leave, increasing up to 30 days
- Lottery
- Colleague forum groups
- Link to Manchester Credit Union
- Savings Club

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

REF-208 739

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