Guest Experience Manager

5 days ago


Covent Garden, United Kingdom Apex Resourcing Ltd Full time

Guest Experience Manager required for one of London’s hottest new high end luxury Hotels located next to Covent Garden in Central London.
Salary to £32,000 base plus an extensive range of benefits and genuine career advancament opportunities.

In this key position as the Hotels Guest Experience Manager you will be responsible supporting, leading and inspiring a Front Office reception team to deliver an exceptional end to end service experience for guests.

This is a hands-on position where you will be required to lead by example keeping your team inspired, motivated and focused on delivering the very best guest service experience at all times.

We are ideally seeking a Guest Experience Manager with the following;
**Desirable**
- Previous experience in a in a similar Guest Services, Front Office Manager or similar Guest Experience role at a 4 or 5* hotel
- Familiarity with Opera or similar front desk operating systems
- Team management experience
- Strong customer service skills
- A Passion for hospitality

**Benefits**
- Competitive salary + excellent benefits to include
- 28 paid holidays per annum (inc. bank/public holidays)
- Excellent Training to get you settled into your role including learning academies to broaden your skillset and career development.
- Lots of opportunity to progress as part of a global family of brands.
- Complimentary meals, free stays and lots of company wide discounts
- A health cash plan.
- Extensive recognition programs and length of service awards
- Stakeholder pension entitlement

Apex Resourcing Ltd are acting as a recruitment agency for this Guest Service Manager position reference 15730676 location Holborn, London, United Kingdom synonyms Guest Services, Guest Manager, Front Office Manager, Reception Manager, Reservations Manager,Hospitality



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