Senior Coffee Operations Manager
6 days ago
Olympus Recruitment is a renowned recruitment agency specialising in placing talented individuals in esteemed organisations. Our clients are at the forefront of innovation and excellence, and we take pride in matching their needs with exceptional candidates.
Job Summary
We are seeking an accomplished Senior Coffee Operations Manager to lead our client's bustling coffee shop in Central London. As a key member of the management team, you will be responsible for overseeing daily operations, ensuring exceptional service, and fostering a positive environment for customers and staff.
Key Responsibilities
- Lead and motivate a high-performing team of baristas and front-of-house staff to deliver outstanding customer service and maintain a warm atmosphere.
- Manage the store's P&L, driving sales while controlling costs, to ensure sustained growth and profitability.
- Oversee all aspects of the coffee shop's operations, including inventory management, purchasing, and vendor relationships, to ensure seamless day-to-day operations.
- Ensure the consistent preparation of high-quality coffee beverages and menu items, adhering to established recipes and standards.
- Develop and implement marketing strategies and promotions to attract new customers and retain existing ones, enhancing the brand's visibility and reputation.
- Monitor sales and financial performance, analyse data, and make informed decisions to achieve revenue targets and cost control.
- Handle customer inquiries, feedback, and complaints professionally and promptly, maintaining a positive image of the brand.
Requirements and Qualifications
- Proven experience as a Store Manager or similar hospitality management role, with a track record of success in leading high-performing teams.
- Excellent leadership and interpersonal skills, with the ability to inspire and coach a diverse team.
- Strong organisational and problem-solving abilities to ensure smooth daily operations.
- Customer-focused mindset with a dedication to providing an exceptional guest experience.
- Understanding of financial principles, budgeting, and cost control.
- Proficiency in using point-of-sale systems and technology.
Salary and Benefits
The salary for this position is £34,000 - £36,000 per annum, commensurate with experience. Olympus Recruitment offers a comprehensive benefits package, including competitive compensation, opportunities for professional growth, and a dynamic work environment.
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