Medical Receptionist

**MEDICAL RECEPTIONIST**

**FULL TIME & PART TIME POSITIONS AVAILABLE**:

- **1 full time 30 hours**:

- **Job share considered, hours negotiable**:

- **Overtime offered in this post**

The post will involve working in a busy Reception dealing with patients, Doctors and clinical staff, telephone and face to face contact, IT and administrative duties.

Applicant must be flexible and available to work between the hours of 8.00am-6.30pm, Monday to Friday. Annual salary: meets national minimum/living wage requirements and based on experience.

**Closing date for applicants: 28/04/2023**

FULL JOB SPEC BELOW:
**FFORESTFACH MEDICAL GROUP**

**JOB TITLE**:MEDICAL RECEPTIONIST**

**Reports to**: **Practice Manager**

**Line Management**: **Assistant Manager / HR Lead**

**Job Summary**:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

**Responsibilities**:
Administration
- To have a thorough knowledge of all Practice procedures.
- To work in accordance with written protocols.
- Maintain electronic and paper records.
- Fax and photocopy as requested.
- General administrative support duties to assist colleagues.

**Management of medical records**
- Retrieve and re-file records as requested ensuring that they are filed strictly in alphabetical order
- Ensure records are available to Clinicians when requested
- Assist with ‘culling’ of new patients medical records according to practice policy.
- Ensure that records are kept in neat and tidy and in good repair and information is recorded correctly on outside of notes

**Reception**
- Ensure an effective and efficient reception service is provided to patients and other visitors as a first point of contact
- Ensure that repeat prescriptions are filed for collection and the correct prescriptions are issued to patients
- Be able to cover all reception positions as necessary
- Deal with patient enquiries at the front reception desk
- Deal with patient enquires by telephone

**Appointments**
- Ensure total familiarity with all appointment systems including regular and incidental variations.
- Book appointments ensuring sufficient information is recorded to allow full retrieval of medical records.
- Monitor flow of patients in the waiting areas ensuring that the appointment system accurately arrival of patients.

**Computer**
- Amend patients details such as change of name and address through computer data entry and paper medical records whilst having knowledge of the Practice area
- Make use of the computer system to action test results that require patient contact for a further appointment, test or other requirement
- Make use of the computer system to efficiently record appropriate messages for the Doctors and Practice Nurses
- Make use of the computer system to arrange patient appointments

**Telephone**
- Operate the Switchboard to forward calls to the appropriate persons
- Have the ability to follow the procedures for transferring or re-directing calls at the times of day when the main Switchboard is not in operation e.g. early morning, lunchtime, evening
- Take accurate messages from patients and distribute them efficiently

**Other Tasks**
- Clear rooms after surgeries and maintain Doctor stationary stocks in rooms and administration folders
- Open incoming and process outgoing mail as per practice policy
- Any other tasks required to assist colleagues or as allocated by supervisors

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that ma