Receptionist/administration Assistant
2 weeks ago
Starting Hourly Rate £10.19 - 30 Hours per week with opportunities for regular overtime.
Experience in General Practice is preferred however, training will be provided on-site.
To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.
Greet patients and visitors to the practice.
Book in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
Respond and/or redirect all patient and visitor requests accordingly.
Ensure reception and waiting areas are kept neat and tidy
Re-stocking of information leaflets, forms, sample bottles etc. as appropriate
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
Undertake administration tasks as allocated by Lead Receptionist / Deputy Lead Receptionist.
Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
Regularly check tasks and notification on EMIS Web.
This job description is not exhaustive and may be adjusted periodically after review. You will also be expected to carry out any other reasonable duties, which may be allocated by the Practice Manager or Office Manager.
**Job Types**: Part-time, Permanent
Shift pattern:
Week 1 - 7.45 am - 13.45 pm
Week 2 - 12.30 pm - 18.30 pm
COVID-19 considerations:
All patients must wear a mask unless exempt. Staff are expected to wear a mask when moving around the building. PPE is provided by the practice. Hand washing facilities and hand gel are available throughout the practice. Screens are also fitted to desks.
**Job Type**: Part-time
Part-time hours: 30 per week
**Salary**: From £10.19 per hour
**Benefits**:
- Company events
- Company pension
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work Location: One location
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