Patient Enquiries Receptionist

2 months ago


Bolton, United Kingdom IFM Bolton Ltd Full time

**Job Title**:Patient Enquiries Receptionist

**Schedule**: 35 hours per week Mon-Fri

**Pay Grade**: iFM Grade A £22,383 (pro-rata amount) Actual salary will be c.£20,816

We have an exciting opportunity for a Receptionist to join our team on a Fixed term 12-month basis. This position is well-suited to someone with excellent communication skills person who is looking to gain customer service experience within a Healthcare environment.

**Job Role**:

- Deal with telephone queries and face-face requests from staff, patients and visitors communicating routine information such as giving directions or providing patient information.
- Use administrative and patient information systems to answer non-clinical queries from patients, staff and visitors.
- Re-direct mail to relevant clinical and non-clinical areas within the hospital.
- Respond and deal with emergencies if they arise, escalating issues when necessary.
- Request patient transport and when necessary, request support from internal agencies to transport patients to clinical areas within the hospital
- Answer phones, directing calls to other staff through the switchboard or phone system when necessary.

**Why work for IFM?**

Integrated Facilities Management (iFM) Bolton Ltd is a wholly owned subsidiary of Bolton NHS Foundation Trust. We provide facilities management services at the Royal Bolton Hospital and the surrounding community health centres. Most inpatients will come into contact with iFM Bolton staff during their stay through our various services.

Our company is one built with local people at the heart of everything we do. Our services ensure the smooth running of the health care services within the community of Bolton. Our colleagues are dedicated professionals who share a passion to provide the best service possible. If you want to work for a company that makes a difference, supports the local community and is the backbone of vital services within healthcare, then look no further.

**Benefits**:

- NHS discounts
- Death in service benefit
- Career progression opportunities

**Qualifications, Experience and Skills**:

- GCSE Grade A-C in English and Maths, or equivalent
- Customer service experience
- Basic IT skills
- Excellent telephone manner
- Able to work under pressure

**Closing date: 21 June 2023**

**Interview date: TBC**

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: £20,816.00 per year

**Benefits**:

- Additional leave
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bolton, BL4 0JR: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 21/06/2023
Reference ID: RDPER


  • Receptionist

    2 weeks ago


    Bolton, United Kingdom Bolton Community Practice C.I.C Full time

    Job summary An exciting opportunity has arisen to join the Bolton Community Practice team. We are a busy GP surgery with four sites across Bolton delivering GP services to a population of over 15,000 patient's. We are an EMIS Web practice. Applicants must be flexible to cover annual leave and sickness when necessary. We currently have 2 positions...


  • Bolton, United Kingdom Harwood Group Practice Full time

    Starting Hourly Rate £10.42 - 30 Hours per week with opportunities for regular overtime. Experience in General Practice is preferred however, training will be provided on-site. To provide a high quality, professional reception, and administrative services to patients, doctors, staff, colleagues, health service professionals and others. To act as the first...


  • Bolton, United Kingdom Harwood Group Practice Full time

    Starting Hourly Rate £10.19 - 30 Hours per week with opportunities for regular overtime. Experience in General Practice is preferred however, training will be provided on-site. To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first...

  • Dental Receptionist

    2 weeks ago


    Bolton, United Kingdom Smart Dental Care Full time

    **Smart Dental Care **is looking for a talented and caring** Patient Coordinator/Receptionist **to help us deliver amazing dental care to our thousands of patients. You will join our team based at **Bolton Road Dental Practice **on a **Full-Time** basis (42 hours per week) and in return, receive a **competitive salary plus excellent company benefits.** Most...


  • Bolton, United Kingdom BARDOC Full time

    **We're hiring** BARDOC are recruiting a Medical Receptionist to work at the Urgent Treatment Centre (UTC), at the Royal Bolton Hospital. The role is **fixed term until 30th June 2025** and will be weekend based 8 hour shifts (08:00-16:00 / 16:00-00:00), with the opportunity for extra hours during the week. **JOB DESCRIPTION** **BARDOC: Doctors on...


  • Bolton, United Kingdom Bolton NHS Foundation Trust Full time

    Band 2 Radiology Clerical Officer/Receptionist Full-time 37.5 hours per week - 12hr days 8am-8pm on a rotational basis To receive patients in the department. Review patient history to prevent radiation incidents Deal with all enquiries as appropriate. Maintain patient records to ensure information is accurate and up to date. To be responsible for...

  • Medical Receptionist

    1 month ago


    Bolton, United Kingdom Heaton Medical Centre Full time

    We are a friendly and very busy NHS GP Practice in Heaton, Bolton. We are looking for a Part Time Medical Receptionist to work with us at the practice. Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team...

  • Medical Receptionist

    1 month ago


    Bolton, United Kingdom Heaton Medical Centre Full time

    We are a friendly and very busy NHS GP Practice in Heaton, Bolton. We are looking for a Part Time Medical Receptionist to work with us at the practice. Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team...

  • Medical Receptionist

    1 month ago


    Bolton, United Kingdom Heaton Medical Centre Full time

    We are a friendly and very busy NHS GP Practice in Heaton, Bolton. We are looking for a Part Time Medical Receptionist to work with us at the practice. Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team...

  • Medical Receptionist

    1 month ago


    Bolton, United Kingdom Heaton Medical Centre Full time

    We are a friendly and very busy NHS GP Practice in Heaton, Bolton. We are looking for a Part Time Medical Receptionist to work with us at the practice. Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team...

  • Medical Receptionist

    1 month ago


    Bolton, United Kingdom Heaton Medical Centre Full time

    We are a friendly and very busy NHS GP Practice in Heaton, Bolton. We are looking for a Part Time Medical Receptionist to work with us at the practice. Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team...

  • Medical Receptionist

    1 month ago


    Bolton, United Kingdom Heaton Medical Centre Full time

    We are a friendly and very busy NHS GP Practice in Heaton, Bolton. We are looking for a Part Time Medical Receptionist to work with us at the practice. Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team...

  • Receptionist

    1 month ago


    Bolton, United Kingdom 272 Dental Care Full time

    **We are looking for an experienced Receptionist for our expanding, friendly and busy NHS and private practice in Bolton.** It is essential for applicants to have previous experience in a face to face customer service role. Training of SOE dental software will be provided. - Greeting patient's and providing excellent care and service - Daily reception desk...

  • Receptionist

    1 day ago


    Bolton, United Kingdom Bupa Dental Care Full time

    **Receptionist - Bolton, Chorley New Road** **16 hours a week Wed and Fri** **Experienced preferred** Here at Bupa Dental Care our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant and talented...

  • Receptionist

    17 hours ago


    Bolton, United Kingdom Bupa Dental Care Full time

    **Receptionist - Bolton, Chorley New Road** **16 hours a week Wed and Fri** **Experienced preferred** Here at Bupa Dental Care our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant and talented...

  • Dental Receptionist

    1 week ago


    Bolton, United Kingdom Dental Partners UK Full time

    **Dental Receptionist** **Location: Farnworth, Bolton, BL4 9ES** Full-time - 40 hours per week - Monday-Friday Ø Tiered salary based on experience and skills Ø Retail discounts and deals through our easy-to-use Best Place for Perks app Ø £50 birthday bonus Ø Comprehensive training (including online and in person courses) Ø Uniform provided Ø...


  • Bolton, United Kingdom Mandalay Medical Centre Full time

    **Job Description for Receptionist**: Receptionist Job Responsibilities: - Duties as requested by Managers. Confidentiality: - Maintain confidentiality - In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare...


  • Bolton, United Kingdom Mandalay Medical Centre Full time

    **Job Description for Receptionist**: Receptionist Job Responsibilities: - Duties as requested by Managers. Confidentiality: - Maintain confidentiality - In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare...


  • Bolton, United Kingdom Mandalay Medical Centre Full time

    **Job Description for Receptionist**: Receptionist Job Responsibilities: - Duties as requested by Managers. Confidentiality: - Maintain confidentiality - In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare...


  • Bolton, United Kingdom Mandalay Medical Centre Full time

    **Job Description for Receptionist**: Receptionist Job Responsibilities: - Duties as requested by Managers. Confidentiality: - Maintain confidentiality - In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare...