Customer Service Agent

2 weeks ago


London, United Kingdom MW recruitment Full time

A Banking institution in the City wish to recruit within the customer relationship team where the main focus is to be an integral part of the Operations team, providing a first rate service to the bank’s customers. This includes, but is not limited to, dealingwith the majority of customer phones calls to the bank; verification of customer instructions, completing required paperwork and customer record maintenance.

**Main duties**

Handle and respond efficiently to all customer phone calls; identifying and assessing customer needs to ensure high levels of customer service. Where appropriate, hand off calls to specialists within the business, retaining ownership of the call to ensurematters are resolved to the customer’s satisfaction

Processing and keying internal account transfers.

Verifying external transfers/payment requests and handoff of payment instructions in a clear, consistent and concise format

Provide periodic phone cover for RMs and RMAs as appropriate

**Experience Required**

No less than 3 years customer service experience dealing with high volume incoming calls (ideally within financial services).

Good general knowledge of the banking products and services; including basic technical understanding of Cards, Digital & Mobile banking, bank charges & other tariffs

The ability to work effectively, prioritise tasks efficiently and to work to deadlines.

The ability to review and check documentation for accuracy and completeness



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