Administrator, Weight Management Service

2 weeks ago

Sandwell, United Kingdom ABL Health Ltd Full time

**Your key responsibilities will be**: You will provide a range of administration duties for the service, including patient and health professional letters, patient database updates, appointment bookings, telephone queries, and liaising with health professionals and colleagues. Ability and experience of working to own initiative in an administration role. Take incoming calls, ensuring that calls are transferred to the relevant person/ department and that messages are handled efficiently. To work within a busy office as part of a team and to provide general clerical and administrative support, including word processing and filing routine correspondence.

To follow established systems for allocation and completion of work. Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and paper. Manage and promptly handle incoming healthcare referrals, adhering to company timescales.

Book appointments for clients and use appropriate calendar software. Record client data accurately on the appropriate service database. To exchange information using IT systems, including Excel and Word. Use word processing, spreadsheet, and in-house database.

Be able to encourage and assess the client's readiness for specific behaviour change. Work with service leads to source new venues. Weekly monitoring of workload and service targets. General administration (record keeping, filing, etc.) Skills and Competencies Required Be an experienced administrator used to working in a health and/or community setting.

Experienced working with Microsoft Office and health related database systems Positive and proactive working at pace with multiple tasks Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues Build strong relationships; good team player happy to work as part of a team and work independently on own tasks Quality driven; you naturally seek high standards and actively seek to improve them. Value and remain open to new ideas and perspectives

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