Customer Service Advisor

3 weeks ago

Newcastle upon Tyne, United Kingdom Winn Group Full time

**Core Business Hours**: From 7.45 am to 8 pm Monday to Sunday (40 hours per week)

**Winn Group**, home to _Winn Solicitors, On Medical_ and _On Hire_, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.

**Winn Solicitors** is a Legal 500 company and market leaders in Personal Injury Law.

We are looking for committed team players to join our Customer Service team and support the growth of our company, to enhance delivery of our service to our customers and stakeholders.

Working Hours : Core business hours are from 7.45am to 8.00pm, Monday to Sunday (40 hours per week) with one hour for lunch. As part of your core business hours you will be included within a department rota system.

**Benefits**:

- Competitive base salary plus great OTE (where applicable)
- Annual salary review
- 22 days holiday, plus bank holidays, and an added birthday holiday
- Three-day bonus holiday for full attendance
- Option to buy & sell 5 holidays per year
- Additional holidays for long service
- Training, development and career progression opportunities
- Fully funded recognised training and qualifications
- Corporate Metro Scheme
- Bike to work Scheme
- Pension scheme contribution
- Company social events
- Employee Assistance Confidential Helpline
- Death in service insurance (3x salary)
- Staff referral bonus scheme
- Annual flu jab and eyecare scheme
- Investigating and solving client queries
- Keeping accurate records of discussions or correspondence with clients
- Chasing supporting evidence in relation to client claims
- Manage a dedicated team task list
- Updating client records
- Minimise Fee Earner's workload by dealing with clients and third parties at first point of contact
- Reviewing and referring calls through to the appropriate department
- To efficiently manage a task load from the dedicated Customer Service Team task list

**Person Specification**:

- Ability to interact with clients in a professional and appropriate manner
- Ability to resolve client concerns
- Ability to work in a fast-paced environment
- Ability to work towards shared goals and objectives
- Experience of demonstrating effective team working within a commercial environment
- Cooperative and flexible approach
- Ability to identify where problems may arise and adopt a solution -focused approach
- Demonstrate effective communication and good interpersonal skills
- IT literate
- Commitment to own personal development

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £22,318.40 per year

**Benefits**:

- Company pension
- On-site parking
- Referral programme

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- NEWCASTLE UPON TYNE: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- contact centre: 1 year (required)

Work Location: In person

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