Customer Service Advisor
4 weeks ago
We're recruiting for an Applicant Service Advisor for a higher education provider based in Newcastle City Centre.
The role is to start in January for a minimum of 6 months, 37 hours per week, Monday to Friday office hours, working on campus.
£11.46 per hour + holiday pay earned as you work.
To be considered for this role you must have the following:
- Strong customer service skills
- A helpful and friendly nature
- Previous experience within a call centre/ inbound Customer Service environment
Main duties:
- To provide, where possible, first contact resolution for all inbound enquiries (through various media channels) - (with efficient triage and hand-off where required)
- To provide excellent customer service skills
- Focused on Customer satisfaction (Student, Parent, Partner and other stakeholders)
- Ensure correct use of systems and logging of queries to allow Marketing to deliver improvements to recruitment and conversion
- To provide support for social media channels, e.g Facebook, Twitter, Applicant Services Live Chat and wider University Live Chat events
- Ensure correct use of telephony system
- To proactively disseminate information and updates to the Applicant Services Team
Benefits of working for this client:
- Easily accessible location
- Working alongside and collaborating across multiple departments
- 43 days holiday per year (post 12 weeks in contract)
- Attractive pay rate
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