Ophthalmology Inpatient Booking Coordinator

3 weeks ago


Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

The Ophthalmology team at South Warwickshire NHS Foundation Trust is looking to recruit a full time Band 3 inpatient Booking Team Coordinator.

**The post involves**: Outpatient and Inpatient Booking, Netcall telephone enquiries and general administrative duties.

This is a full time position 37.5 hours per week. There may be some degree of flexibility over when the hours are worked. The post is based at Warwick Hospital but the successful applicant may be required to work at the new hospital development at Stratford upon Avon.

The successful applicant will need to have a good general education, to GCSE level or equivalent, basic computer skills, a pleasant, friendly manner, and good communication skills. Experience in booking is desirable.

To work as a flexible member of a team to carry out clerical duties within the Ophthalmology Booking team, giving support to patients, medical staff and the management process, maintaining an effective customer focused service.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

**Key Result Areas**:
**Knowledge, skills and Experience Required**:
Good basic education to GCSE or O level standard for numeracy and literacy

NVQ level 2/3 or equivalent experience

Keyboard and computer skills

Ability to work accurately with attention to detail.

Ability to work as part of a team

To be able to follow instructions and undertake a designated work plan

**Measurable Result Areas**:
Negotiate patient appointments to attend for both Outpatients and day surgery/ in-patient procedures, working against agreed protocols either through face to face contact or via the telephone, including any changes to pre-planned dates.

Ensure all relevant patient information is recorded on the Trust’s PAS system and updated accordingly, including early offers of operation date.

To be the point of contact in the Trust for booking enquiries from patients.

Work flexibly and provide cross cover for colleagues in the Department.

Deal with day to day enquiries from patients, Consultants and other staff within the Trust in a professional and calm manner.

Liaise with clinicians to create a database of operation times per procedure, together with key information regarding fully utilising theatre lists.

Strict adherence to sequential booking, access booking times and the waiting list policy is essential.

Book pre-operative assessment appointments as necessary

Order any specialised equipment as necessary in a timely manner to ensure equipment is available for the list.

Create and forward admissions and theatre lists to wards, theatres and other departments as necessary.

Ensure any patients who have not responded to invite letters, or do not attend pre-operative assessment clinics, are dealt with in line with the waiting list policy.

Ensure patients on a 2 week wait pathway are treated within national cancer target requirements

Ensure any data entries are accurate and good record keeping is maintained at all times.

Ensure waiting lists are regularly validated to ensure accurate

Monitor patient’s pathways to ensure patients don’t breach their 18 week pathways

To work across both Warwick Hospital and Stratford-upon-Avon Hospital sites.

Other administrative duties, within the Ophthalmology Department as required.

**Communications and Working Relationships**:
Ensure patients are sent appropriate communication regarding their appointments i.e. confirmation letter to patient, reschedule letter, along with any relevant information.

To provide non clinical advice regarding procedures & processes to the patient as per their individual requirements. To seek further advice from the Consultant or lead nurse if required.

Liaise with patients to ensure they receive relevant information regarding the booking process with telephone & E mail contacts.

Participate on the call handle rota, managing calls in a professional manner and assisting patients with their queries.

Liaise with reception staff regarding clinics and follow up appointments



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