Senior Visitor Experience Officer

3 days ago


Wareham, United Kingdom National Trust Full time

Would you like to be part of a creative, dynamic and exciting team who engage with visitors from across the world? As part of Corfe’s leadership team you’ll be leading, hands on, from the front delivering a consistent thought-provoking experience throughout the year.

This is a permanent full-time role. Working patterns can be negotiated but will require occasional weekend and Bank Holidays including some Duty Manager responsibilities.

**Interviews to be held on Wednesday 11 May**

What it's like to work here:One of Britain's most iconic and evocative survivors of the English Civil War, partially demolished in 1646 by the Parliamentarians, Corfe Castle is now cared for by a team that works smoothly together to ensure that our 250,000 annual visitors have a really great experience in a beautiful setting.

What you'll be doing:Working with the Operations Manager you will be responsible for the creative direction of the visitor experience, and offer, at Corfe Castle. Be it a large-scale event spanning a busy Bank Holiday weekend, a small intimate event of just a few, following national programming guidance or creating your own ‘in-house’ programme you will be leading, planning and delivering on a broad range of outstanding and inspirational experiences.

Directly managing the Visitor Experience department you’ll be working alongside the Visitor Welcome, Food and Beverage, Retail Managers, their teams and many of our amazing volunteers to ensure our 250,000 annual visitors have a day out that they won’t forget.

From deep meaningful engagement surrounding cultural heritage and history, professional partnership working with local communities or a simple great day out for the family.

**Please also read the full role profile, attached to the end of this advert.**

Who we're looking forThis job is all about providing a service. To be fantastic in this role, you’ll need to;
- Experience of delivering inspirational engagement activities
- Have good people skills, enabling good working relationships with those in your team and across the property
- Understanding of how to interpret significant collections to varied audiences.
- Excellent organisational skills, and the ability to time manage projects successfully
- Have good interpersonal skills, able to deal with visitors in a variety of situations
- Have a flexible customer focused approach with experience in delivering high standards of customer service
- Experience of working with and supervising volunteers
- Empathy with aims of the National Trust, with genuine interest and knowledge of the work of the Trust

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you - and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Requirements :Compliance.Eligibility to Work in the UK


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