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Client Account Administrator
4 weeks ago
**Job purpose**:
Ensuring client accounts are managed in the correct way and all needs met. - Gathering event data from clients to ensure that we deliver the event to their expectations. - Ensuring academic dress is available to meet specified deadlines. - Accuracy of stock selection and understanding the importance of ensuring stock is correctly picked for events. - Meet timelines for tasks and documents. - Assist in the preparation of stock pre-event and assist with post-event returns. Duties and responsibilities - Responding to client enquiries in a quick and efficient manner and to company standards. - Working alongside the Client Account Management team to complete event documents and trackers based on client needs. - Dealing with setting up of the Marston Office system to enable students and staff to order their academic dress, tickets, photography, videography and merchandise for events. - Working alongside the Warehouse Manager to scan goods in and out of stock using RFID system. - Controlling and selecting academic dress for large graduation events which must meet tight deadlines. - Picking items to specified requirements and specifications without error. - Loading event trucks in a controlled way to ensure that all items required for a particular event have been loaded and that this has been done following health and safety requirements. - Unloading of event trucks after events in a controlled way, ensuring that all stock is quarantined until it has been quality checked and scanned back to stock.
**Qualifications and requirements**:
Excellent time management - Required to be computer literate, particularly with spreadsheets and databases. - Demonstrate good communication skills and be able to communicate at all levels internally and externally. - Able to work on own initiative with mínimal supervision as well as effective teamwork. - Ability to organise and plan work to meet achievable deadlines and targets. - Ability to adapt to changes and also suggest improvements to working processes. - Current driving licence.
**Working Conditions**:
The position is based in the Andover Offices. - Work in other offices and sites within the Company Group outside of Andover may be required from time to time. - Visits/training at events throughout UK occasionally required. - Driving between the Company Group sites may be required.
**Job Types**: Full-time, Permanent
Pay: £25,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 13/06/2024
Reference ID: Client Account Administrator
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