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Representative Customer Services
4 months ago
Representative Customer Services
Sibelco is a global material solutions company. We mine, process and sell industrial minerals at locations worldwide, focused primarily on silica, clays, feldspathics and olivine. We are also leaders in glass recycling. The Sibelco Group operates over 110 production sites in 31 countries, with a team of over 5,000 people.
- Location:_
Preston Manor
Role Purpose:
- The jobholder ensures that they work to the departmental processes in order to provide excellent customer service whilst complying with local regulations- Organizing the receipt and processing of orders, ensuring that customer requirements are met, and providing compliant documentation- Giving commercial assistance to both customers and sales managers in e.g. handling offers and ensuring information flows- Handling and ensuring the correct workflow of external complaints
**Responsibilities**:
- Customer Onboarding: Acts as the first line of service for the customers, having the ability to serve them and to coordinate any commercial, technical or operational issues- Order and Contract Management: Communicates with customers to ensure order entry and amendments are carried out according to customer requirements and verifies order information to ensure correct and compliant documentation is issued- Customer Inquiry handling: Accepts and logs (CRM) external complaints and provides feedback after investigation by the QA Manager and in consultation with the Sales Manager- Data Management: Updates systems and shipment files to ensure the work trail can be audited if required.- Logistics: Performs inbound and outbound forwarding activities- Export: Tracks shipments and communicate with customers about the transportation progress / Coordinates shipping with customs agents for clearance on overseas deliveries
About you:
- Bachelor's Degree in Logistics, Business Administration, Transportation or other relevant field- OR prior experience in customer services or logistics role in an international environment with experience in export/import document handling- English - proficient verbal & writing
Inclusive Team Culture:
Sibelco recognises the strength of our diverse global workforce and values difference and inclusion for all. Our rich mix of people bring an exciting exchange of ideas and knowledge to keep us moving forward and innovating new solutions. We seek talent of all backgrounds and abilities and continue to develop our leaders and our culture to help all current and new employees to grow and reach their full potential.
Salary & Benefits: We will gladly discuss these aspects with you at interview stage.
Meet our People:
Recruitment Process:
Sibelco Targets:
We have set clearly defined sustainability priorities and targets, with key environmental and social objectives, which include Health & Safety, Climate & Energy, Community Engagement, Human Rights and Business Ethics.
Please note we have a Global Talent Acquisition Team and we will not therefore be requiring agency services
