Service Charge Officer
7 months ago
It's a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England - our purpose being to provide quality affordable homes and places that people love for generations.
We have a great opportunity for a** Service Charge Officer** to join our team on a permanent basis, to calculate and produce complete and accurate service charge information to our customers, whilst delivering excellent customer service. You'll be based from our office in Basingstoke with the flexibility to combine home working to ensure a positive work life balance.
**The Role**
Service charges cover the costs of maintaining communal areas for properties and can be quite varied depending on the property and type of services provided. This role provides a great opportunity to collaborate with almost all other teams across the organisation, and really get to understand the business and increase your network.
You'll be the first point of contact for service charge queries from customers, using your problem solving and analytical skills to understand and resolve complex queries, whilst ensuring a positive customer experience.
Working collaboratively across the team, your role will include:
- Calculating and preparing estimated service charge budgets for properties in your designated area, and issuing accurate statements to customers
- Collating and analysing a variety of data, checking for accuracy and completeness and exploring any anomalies
- Providing a great customer-focused service, being the first point of contact for customers, providing understanding and resolutions to complex queries and disputes, either over the phone or in writing
**What we need from you**
Ideally, you'll have previous understanding or experience working within service charges or a similar role within housing (including leasehold and property management), however this isn't essential as training and support will be provided. You'll also need to:
- Be customer focused and enjoy interacting with customers to understand and resolve queries
- Demonstrate thorough analytical skills with strong experience in Excel
- Have high attention to detail to ensure data is accurate and reliable, with good numeracy skills
- Be a collaborative team member, but also able to work independently and under pressure to achieve team and individual goals
- Plan and prioritise your workload to balance deadlines and competing demands from stakeholders
- Be an effective, confident and solution-focused communicator
- Work proactively with others to resolve complex queries quickly and clearly
**What you'll receive from us**
We have some fantastic benefits on offer at SNG, including:
- £450 flex-pot annually, discounted shopping and cycling scheme
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Company pension scheme matched up to 12%, life cover at 4x your salary
- Flexible working - we're committed to giving people flexibility as widely as possible
- Options for private medical insurance, dental insurance and critical illness cover
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign Network Group. Take a look at our careers site to learn more about us and our values.
It's an exciting time to be joining SNG as we progress through an exciting period of change, so if you're looking for a fresh opportunity then we'd love to hear from you
-
Probation Service Officer
1 day ago
Basingstoke, United Kingdom Service Care Full time**Job Description**: **Probation Service Officer** Service Care Solutions are the current holders of the National Probation Service contract. We specialise in the criminal justice sector and have access to all vacancies across the country offering a wide range of opportunities! We are currently looking for an experienced Probation Service Officer to join...
-
Probation Officer
1 day ago
Basingstoke, United Kingdom Service Care Full time**Job Description**: **Probation Officer** Service Care Solutions are the current holders of the National Probation Service contract. We specialise in the criminal justice sector and have access to all vacancies across the country offering a wide range of opportunities! We are currently looking for an experienced Probation Officer to join South Central...
-
Finance Assistant Service Charges
1 day ago
Basingstoke, United Kingdom Robertson Bell Full timeAre you a finance professional with an interest in the housing sector? Looking to join the largest organisation of its kind in its region? Do you thrive in a fast-paced environment? If yes, read on! Robertson Bell are working again with a large social housing organisation based in Hampshire to recruit their permanent Accounts Assistant (Service Charges) on...
-
Probation Service Officer
24 hours ago
Basingstoke, United Kingdom Service Care Solutions - Criminal Justice Full time**Job title** - Probation Service Officer **Location** - Basingstoke, Hampshire **Working hours** - 37 hours per week (Temporary Contract) **Pay rate** - £18 - £20.07 (Depending on experience) **An excellent opportunity has arisen for a Probation Service Officer in Basingstoke, Hampshire. MUST have some form of experience!** **Job details -** - Working...
-
Probation Service Officer
24 hours ago
Basingstoke, United Kingdom Service Care Solutions - Criminal Justice Full time**Probation Service Officer** **Location** - Basingstoke, Hampshire **Working hours** - 37 hours per week (Temporary Contract) **Pay rate** - £18 - £20.07 (Depending on experience) **An excellent opportunity has arisen for a Probation Service Officer in Basingstoke, Hampshire. MUST have some form of experience!** **Job details -** - Working with people...
-
Charge Hand
5 days ago
Basingstoke, United Kingdom Currys Full time**Charge Hand (Night Shift)**: Basingstoke Basingstoke Customer Service Centre (LM0019) Permanent Full Time Grade 2 Nightshift: 22:00 - 08:00 **Salary**: £24,944.00 plus Shift Premium Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online, in-store or in their homes....
-
Probation Officer
24 hours ago
Basingstoke, United Kingdom Service Care Solutions - Criminal Justice Full time**Probation Officer** **Location** - Basingstoke, Hampshire **Working hours** - 37 hours per week (Temporary Contract) **Pay rate** - £22.44 - £26.45 (Depending on experience) The Community Offender Management team are looking for PO's and PSO's that have Probation experience. Office work would be preferable at Basingstoke, Aldershot, Fareham and Havant,...
-
Home Ownership Officer
5 days ago
Basingstoke, United Kingdom Goodman Masson Full time**Do you love how it feels when you're able to make a difference to people's lives?** Well look no further - A leading Housing Association has an exciting opportunity for a **Home Ownership Officer** to join the South Home Ownership team primarily covering the South Basingstoke region. You'll be based at our new Greenham Hub near Newbury, with flexibility...
-
Neighbourhood Officer
5 days ago
Basingstoke, United Kingdom VIVID Full timeWe’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! We’re recruiting for a neighbourhood officer covering the North Hampshire area on a permanent basis, working 37 hours a week. These are remote working roles, so you’ll mostly be out & about within the community in your designated patch....
-
Office Services Assistant
2 weeks ago
Basingstoke, United Kingdom Reed Business Support Full timeOffice Services Assistant Our client based in Basingstoke is seeking an experienced office services assistant. The role is a 6 month FTC The hours are flexible for either full time or part time. **Responsibilities**: - Engagement with local team to help deliver outstanding working environments - Day to day management of office operations to help ensure...
-
Housing Options Officer
5 days ago
Basingstoke, United Kingdom Service Care Solutions - Housing Full timeHousing Options Officer required based in Basingstoke to start asap! The contract is due to last 2 / 3 Months and is to cover whilst Internal recruitment happens, it could last longer and could be extended. The contract is working from the office a couple of days a week, and the rest from home. If your interested then please forward your CV over too me asap.
-
Office Services Assistant
2 weeks ago
Basingstoke, United Kingdom Kramer Westfield Full time**Office Services Assistant** **Supporting HR Teams with Office Services** **6 month Contract** **Basingstoke** **C£15.00 / Hour** Our client is an international IT company delivering services to a wide range of organisations from global enterprises to Government departments. They have a well-earned reputation for their technology leadership and their...
-
Neighbourhood Officer
7 days ago
Basingstoke, United Kingdom Fill Your Specialist Role Full time**We’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!** We’re recruiting for TWO neighbourhood officers based in North Hampshire, one on a permanent basis covering Basingstoke and another fixed term contract for 6 months covering Rushmoor, working 37 hours a week. These are remote working...
-
Client Services Coordinator
3 weeks ago
Basingstoke, Hampshire, United Kingdom Pure Human Resources Ltd Full time £30,000 - £32,000Job Title: A competitive salary of £35,000 per annum is offered for this permanent, full-time role in Hampshire.The successful candidate will enjoy a varied career, carrying out administrative and customer service tasks to support multiple functions within the organization.Providing exceptional customer service and resolving queries efficientlyConfirming...
-
Office Operations Specialist
1 month ago
Basingstoke, Hampshire, United Kingdom Williams Lea Full timeJob DescriptionThis role provides an exciting opportunity to work as an Office Operations Specialist at Williams Lea, where you will be responsible for delivering exceptional customer service to clients, performing operations without direct supervision, with a high level of multi-skilling.ResponsibilitiesTaking and passing on accurate messagesCourteously...
-
Customer Service Adviser
7 months ago
Basingstoke, United Kingdom Page Personnel Full timeLively office with great progression opportunities **About Our Client**: **Customer Support Adviser BCB - FMCG/Retail sectors. **This client is a fast growing UK based FMCG company primarily operating in the Health and Beauty space. In the UK, based in central Berkshire, they are an ambitious business, currently about £50 million in turnover, with the...
-
Post Office Delivery Agent
3 weeks ago
Basingstoke, Hampshire, United Kingdom Royal Mail Group Full time**Become a Key Player in Delivering Great Service**We are recruiting for a Delivery Postie to join our team at our Basingstoke delivery office, working 30 hours per week across 5 days, Monday to Sunday.The ideal candidate will be a motivated and customer-orientated individual who can work effectively in a fast-paced environment. They will also possess a full...
-
Mail Service Courier
3 weeks ago
Basingstoke, Hampshire, United Kingdom Royal Mail Group Full time**Delivering Excellent Customer Service in Basingstoke**We are seeking an enthusiastic and independent individual to join our team as a Delivery Postie at our Basingstoke delivery office.This is a permanent contract position, working 30 hours per week across 5 days, Monday to Sunday. The ideal candidate will be upbeat, self-motivated, and have excellent...
-
Office Administrator
7 months ago
Basingstoke, United Kingdom Williams Lea Full time**Office Administrator **(known internally as a Multi Services Assistant) **Salary**: £12,250 per annum(FTE 24,500), plus company benefits Location: Basingstoke, RG21 Contract: Full Time, Fixed Term contract for 6 months Shifts: 37.5 hours per week, Monday - Friday, 9am - 5:30pm with 1 hour break Work model: Fully onsite **Williams Lea seeks a Office...
-
Office Administrator/customer Service
7 months ago
Basingstoke, United Kingdom The Glass Centre Basingstoke Ltd Full time'''Duties''' - Answer and direct phone calls in a polite and professional manner - Perform clerical tasks such as typing, filing, and data entry - Manage office supplies and inventory - Assist with bookkeeping tasks using QuickBooks - Coordinate and schedule appointments and meetings - Maintain an organized office environment '''Requirements''' - Proficient...