Home Ownership Officer

5 days ago


Basingstoke, United Kingdom Goodman Masson Full time

**Do you love how it feels when you're able to make a difference to people's lives?**

Well look no further - A leading Housing Association has an exciting opportunity for a **Home Ownership Officer** to join the South Home Ownership team primarily covering the South Basingstoke region. You'll be based at our new Greenham Hub near Newbury, with flexibility for a blend of remote working.

**The role**
Your focus will be on providing an excellent customer centred service to our customers in our home ownership portfolio comprising of shared ownership, leasehold and freehold. You'll deliver efficient estate and block management services to our customers, ensuringservices are carried out to a good standard, neighbourhoods are safe and well maintained and that costs are recovered in line with leases and legislation.
Every day is different You'll support our customers by:

- Carrying out leasehold and estate management to ensure adherence to the terms of the lease, legislation and best practice
- Conducting regular block/estate inspections to check that services are provided to a good standard with any repair needs being reported
- Managing administration of rent and service charge accounts, including consultation with residents and leaseholders
- Responsibility for rent and service charge arrears recovery and working to the business 'income recovery plan
- Responding to customers' requests for permissions and liaising with Property Services to ensure the plans and proposed works comply with the relevant regulations

**Qualification & skills**
You should have previous experience as a Home Ownership Officer / Property Manager or other housing management experience, ideally focussing on shared ownership and leasehold properties. You'll need to have:

- Block and estate property management experience
- Proven knowledge and experience in leasehold management including lease extensions, section 20 consultation and varying leases
- Knowledge of income recovery and an awareness of leasehold legislation surrounding this
- Excellent organisation skills, effectively prioritising your work and taking an agile approach
- The ability to develop effective relationships with stakeholders
- Strong communication skills to enable clear engagement with internal and external stakeholders
- Enthusiasm and passion for delivering excellent customer services and achieving challenging targets

You'll be required to travel throughout the region so you should be happy to travel and have a Full UK Driver's License and access to your own transport. Working flexibly both in the office and working from home, you'll manage your own diary effectively toensure you're also visiting the properties under your responsibility.

**Benefits & Other Info**
- **£28,000 to £35,000 (experience dependent)**:

- £450 flex-pot annually, discounted shopping & cycling scheme
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Company pension scheme matched up to 12%, life cover at 4x your salary
- Flexible working - we're committed to giving people flexibility as widely as possible
- Options for private medical insurance, dental insurance & critical illness cover



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