Intermediary Support Officer

5 months ago

Nottingham, United Kingdom The Nottingham Full time

**About The Role**:
**Contract type**: Permanent

**Hours**: 35 hours, full-time

**Location**: Nottingham, Head Office (hybrid working, 2 days a week onsite in the office)

**Salary**: £25,000 - £27,000

We have an exciting opportunity to join our Intermediary team as an Intermediary Support Officer Our Intermediary team build effective broker relationships and support our purpose to help customers own their own homes by representing our front-line Intermediary Enquiry Line.

The team focus on promoting the Nottingham/s Intermediary proposition gaining loyalty through an excellent customer and broker service experience.

You will join a small, fast-paced and supportive team where you will receive full training and management support to be successful in your new role.

**Here’s a taste of what you’ll be doing as an Intermediary Support Officer at The Nottingham -**
- Communicate with internal departments and stakeholders to ensure all customer journeys are smooth
- Contribute to the Society’s Intermediary lending objectives through the ability to communicate the Society’s lending criteria/policy with Intermediaries
- Obtain broker feedback to identify improvements of service, systems, procedure and policy to drive continuous improvement
- Keep abreast of the market and any mortgage industry updates to ensure knowledge is up to date to support you in role and to influence opportunities for change

**What we’re looking for -**
- A strong mortgage background with a solid understanding of the lending industry
- The ability to work in a fast-paced environment where the ability to communicate with internal and external stakeholders is key
- Adaptable working style to ensure objectives are met whilst prioritising workload in in line with team capacity
- Great collaboration skills bringing engagement, energy and inclusivity to our delivery activity, helping ensure that we fully utilise the breadth of skills across the team in a fun and effective way

**What we offer -**
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 25 days annual leave plus bank holidays, holiday purchase scheme and enhanced family leave
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations
- Flexible and hybrid working to encourage a work life balance, we want you to be at your best inside and outside of work
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers
- A strong sustainability agenda - we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint
- We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders
-

**About Us**:
So, what does #LifeatThe Nottingham look like? We’re a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and - well, you. So, we’re always striving to do the right thing for our team, communities and members.

Although our history spans 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. This means supporting them through all of life’s key milestones. From providing a safe place for their savings, help and support finding and funding their home, insuring their assets and planning for their families and their future.

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