Patient Call Centre Advisors

4 months ago


BurtonOnTrent, United Kingdom Sciensus Full time

By joining our call centre as a **‘patient services therapy co-ordinator’** you will not only be delivering high quality customer service you will be the voice of Sciensus and enjoy increased job satisfaction by enhancing our patient’s journey.

Being the main point of contact for our patients and customers, a typical day will see you taking or receiving calls, confirming stock levels, booking in deliveries, and resolving any queries they have.

This is a **full-time **role based in our modern **Burton on Trent** office**.**

You will work **40hrs** per week, with shifts between the hours of **8am - 8pm**,** Monday - Friday,** and **scheduled weekends**, with increased pay.

By achieving personal targets and displaying a willingness to help our patients, you will have the opportunity to work within different call-centre department, and progress into mentoring, training, and leadership roles.

**Who we are?**

Sciensus is a leading pharma services business which proudly sits at the intersection of patients and their medicine, specifically those patients with chronic conditions, rare & orphan diseases and cancer.

For over 30 years we’ve supported patients across the UK and Europe to access life-changing treatment.

Combining powerful knowledge with the latest technology helps over 240,000 patients a year make the most of their medicine. We put the practical, emotional, and clinical support they need, right at their fingertips.

**What we offer our people?**

We work hard to make sure colleagues feel motivated, developed, and recognised for the great work they do.

Additional to a starting salary of **£25,062.47,** we can also offer you job security alongside a comprehensive benefits package:

- 30 days annual leave (inclusive of bank holidays) + 3 days over the Christmas period
- Yearly pay reviews.
- Over-time rates.
- Annual company event.
- Refer a friend scheme.
- Contribution based pension scheme.
- Life insurance.
- Bike to work scheme.
- Discount & cashback portal.
- Private medical after two years’ service.
- Onsite café & gym.
- Ongoing learning and development opportunities.
- Plus, much more..

At Sciensus we are committed to developing and engaging a diverse workforce representative of the customers and communities we serve, to maintain our status as a leader in pharma services and deliver to the best possible health outcomes for patients. #togetherwewin

**What is required?**

In addition to customer service experience, success in this position will require you to be a good listener, have adaptable communication and problem-solving abilities, be confident in the use of IT systems, and have a keen understanding of the significance of adhering to established processes.

**What happens next?**

Application closing date - 17th May - One of our recruiters will reach out to successful applicants for an initial telephone call.

Face-to-face Interviews - w/c Monday 27th May

Start date - Monday 1st July.

HCOTH21


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