Client Relations Coordinator
3 weeks ago
**Job Title**: Client Relations Coordinator
**Overview**:
We are seeking a dynamic and organized individual to join our team as a Client Relations Coordinator. In this role, you will play a crucial part in maintaining positive relationships with our clients, ensuring seamless communication, and coordinating internal efforts to progress orders efficiently. If you have excellent interpersonal skills, a keen attention to detail, and a passion for delivering exceptional customer service, we invite you to apply.
**Responsibilities**:
- Client Communication:_
Act as the primary point of contact for clients, addressing inquiries and providing timely updates on order status.
Ensure clear and effective communication between the company and clients throughout the order process.
- Internal Liaison:_
Collaborate with internal teams such as sales, production, and logistics to facilitate the smooth progression of client orders.
Communicate client expectations and requirements to relevant teams, ensuring alignment with customer needs.
- Order Coordination:_
Track and manage client orders from initiation to completion, keeping all stakeholders informed of progress.
Identify and resolve any issues or delays in the order fulfilment process, working proactively to maintain client satisfaction.
- Documentation and Reporting:_
Maintain accurate records of client interactions and order details.
Generate regular reports on order status, client feedback, and key performance indicators.
- Qualifications:_
Proven experience in client relations, customer service, or a similar role.
Outstanding written and verbal communication skills.
Excellent organizational and multitasking abilities.
Ability to work collaboratively in a fast-paced environment.
- Attributes:_
Customer-focused mindset.
Deadline-driven.
Problem-solving orientation.
Detail-oriented with a commitment to accuracy.
Strong interpersonal and relationship-building skills.
Adaptability to evolving priorities and challenges.
Schedule:
- Monday to Friday
Work Location: In person
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