Client Engagement Coordinator

2 weeks ago


HenleyonThames, United Kingdom Cameo Consultancy Full time

As Client Engagement Coordinator you will be working as part of a collaborative and supportive team for an established, independent marine business, based just outside Henley-on-Thames in a beautiful rural location. The role is full time and permanent (working one day at the weekend) offering a salary of between £30,000 and £35,000 DOE.

Purpose of the role:

Providing high levels of engagement with customers, building long term relationships, advising and selling vessels in this hands-on role.

Key Accountabilities for the Client Engagement Coordinator:

  • Providing high levels of customer care over the phone and face to face
  • Proactively following up new and past leads
  • Updating and maintaining customer database
  • Assisting and advising customers with enquiries on sales and services
  • Attending boat shows
  • Conducting viewings
  • Facilitating negotiations between vendors and buyers
  • Converting leads
  • Gaining instruction to sell craft, writing specs and taking photos for marketing
  • Ensure all craft are priced within market value, in right condition
  • Closing sales, taking deposits, managing all administration
  • Preparing craft for handover, river trials
  • Performing works on all vessels, assisting with marine maintenance

Key Skills Required for the Client Engagement Coordinator:

  • High levels of customer care and engagement, acts with customers in mind
  • Confident solution led problem solver
  • Sales and key account management experience within a sales environment
  • Strong communication and negotiation skills
  • An interest in boats and working outdoors would be an advantage
  • Excellent organisational and time management skills
  • Ability to build strong long-term relationships
  • Action orientated with a drive for results
  • High levels of accuracy and attention to detail
  • Ability to build positive working relationships
  • Adaptable in a changing environment
  • Proficient in Microsoft Office
  • Own transport due to remote location

What's in it for you?

  • Salary of between £30,000 and £35,000 DOE
  • Support towards private healthcare after probation
  • Working for an established independent business with a collaborative and supportive culture
  • Training, progression and development
  • Discretionary bonus


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