Customer Care Advisor

1 month ago

Liverpool, United Kingdom NHS Blood and Transplant Full time

**Customer Care Advisor**

**Job Summary**

Your job would be to provide a highly professional and efficient administration service to the Tissue Services team, helping to make sure that the department runs smoothly. It’s a very important role as you’d be overseeing and organising the selection and dispatch of tissues, on time, day in day out - these are the products that hospitals nationally need to carry out their life-saving work.

As well as working with our customers (mostly hospital staff), you’d also deal with the public - so it’s important that you have experience of working with people in a similar role and the customer-service skills that come with that.

Alongside confident communication skills, both in person and in writing, you’ll need a good working knowledge of Word, PowerPoint and Excel and the organisational skills to keep accurate records. Good with figures and educated to at least NVQ level II (or equivalent), you’ll call on your knowledge and all-round experience of office procedures and equipment to really make this role your own.

**Main duties of the job**

You will work as part of the Customer Services team and will be involved in
- order receipt
- product dispatch
- complaint handling
- invoicing
- internal and external audit

You will update the Customer Relationship Management (CRM) database and other systems key to the department.

Following training, using the infromation manuals provided, you will provide advice to customers in relation to tissue storage, tissue preparation and licensing requirements

**About You**

**Experience and Knowledge**
- Proficient in Microsoft Office in particular Word and Excel, along with general IT Knowledge.
- Experience of using spreadsheets and manipulating data
- Experienced in the handling of customer/service user complaints.

The following would be an advatange but are not essential:

- Experience of working in a customer care environment with a focus on maintaining and developing customer relationships.
- Understanding of medical terms / procedures relevant to tissue processing, production, banking and issue

**Qualifications and Training**
- Advanced keyboard skills to OCS (RSA) level 2 certificate in text processing or equivalent or equivalent experience.
- Minimum of five GCSE's (including Maths) at Grade 'C'.
- Qualified to ‘A’ level standard in English or NVQ 2 or 3 in Customer Care/equivalent qualifications.
- Demonstrate committment to own Continued Professional Development (CPD)

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

**About Us**

At NHS Blood and Transplant, we’re incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers.

It’s an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme.

Three small words, one big difference - **Caring, Expert** and **Quality**.

Together we'll save and improve more lives than ever

This vacancy will close at 23:59 on Wednesday 30th August 2023.

  • Customer Care Advisor

    3 weeks ago

    Liverpool, United Kingdom Prestige Recruitment Group Full time

    Personal Customer Care Advisor - Stockport Customer Service Advisor role in a successful Medical Devices company. This is a great opportunity for an experienced Customer Service Advisor to join a flourishing business. This is a temp to perm position, with full training provided in Liverpool for 2 weeks, on being successful for the permanent role. ...

  • Customer Care Advisor

    3 weeks ago

    Liverpool, United Kingdom Prestige Recruitment Group Full time

    Personal Customer Care Advisor - Farnham Customer Service Advisor role in a successful Medical Devices company. This is a great opportunity for an experienced Customer Service Advisor to join a flourishing business. This is a temp to perm position, with full training provided in Liverpool for 2 weeks, on being successful for the permanent role. As...

  • Customer Care Advisor

    3 weeks ago

    Liverpool, United Kingdom Prestige Recruitment Group Full time

    Personal Customer Care Advisor - Nottingham Customer Service Advisor role in a successful Medical Devices company. This is a great opportunity for an experienced Customer Service Advisor to join a flourishing business.  This is a temp to perm position, with full training provided in Liverpool for 2 weeks, on being successful for the permanent role. ...

  • Customer Care Advisor

    4 weeks ago

    Liverpool, United Kingdom Prestige Recruitment Group Full time

    Customer Care Advisor - Southampton Customer Service Advisor role in a successful Medical Devices company. This is a great opportunity for an experienced Customer Service Advisor to join a flourishing business. This is a temp to perm position, with full training provided in Liverpool for 2 weeks, on being successful for the permanent role. As...

  • Customer Care Advisor

    3 weeks ago

    Liverpool, United Kingdom Prestige Recruitment Group Full time

    Customer Service Advisor role in a successful Medical Devices company. This is a great opportunity for an experienced Customer Service Advisor to join a flourishing business.  This is a temp to perm position, with full training provided in Liverpool for 2 weeks, on being successful for the permanent role.  As part of the Customer Care team you will be...

  • Customer Care Advisor

    1 month ago

    Liverpool, United Kingdom Reed Business Support Full time

    **Customer Service Advisor - Liverpool city centre - £19,048pa - plus extensive benefits** **I am currently recruiting for a large legal firm based in Liverpool’s city centre for Outbound Customer Service Advisors, looking to start in February.** Our client offer excellent training, career opportunities, various company benefits and lots more. After an...

  • Customer Care Advisor

    5 days ago

    Liverpool, United Kingdom Alexander Mann Solutions Full time

    **Customer Service Advisor - Liverpool** - Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you _ We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax...

  • Customer Care Advisor

    4 days ago

    Liverpool, United Kingdom Alexander Mann Solutions Full time

    **Customer Service Advisor - Liverpool** - Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you _ We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax...

  • Customer Service/till Operator

    5 days ago

    Liverpool, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Liverpool. We are professional, customer-centric and social. Our work environment includes: - Growth opportunities - Regular social events - Relaxed atmosphere - Casual work attire The duties will include: - Providing a prompt and courteous member service - Assisting the Front-End Assistant...

  • Customer Service Advisor

    4 days ago

    Liverpool, United Kingdom Olleco Full time

    **Customer Service Advisor** **Liverpool, Merseyside** **£23,400 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service), Enhanced Maternity / Paternity pay after qualifying service.** We are recruiting for an office based Customer...

  • Customer Service/till Operator

    3 hours ago

    Liverpool, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Liverpool. We are professional, customer-centric and social. Our work environment includes: - Growth opportunities - Regular social events - Relaxed atmosphere - Casual work attire The duties will include: - Providing a prompt and courteous member service - Assisting the Front-End Assistant...

  • Customer Service Advisor

    5 days ago

    Liverpool, United Kingdom Webrecruit Full time

    Liverpool, L20 8PD £23,340 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include pension, BUPA medical cash plan, life assurance, 22 days’ holiday (rising with service), enhanced maternity / paternity pay after qualifying service. We are recruiting for an office-based Customer Service Advisor to join a friendly, focused...

  • Customer Service Advisor

    4 days ago

    Liverpool, United Kingdom Olleco Full time

    Liverpool, L20 8PD - £23,340 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include pension, BUPA medical cash plan, life assurance, 22 days’ holiday (rising with service), enhanced maternity / paternity pay after qualifying service. **Location** - Liverpool **Job Sector** - Customer Service **Salary** - £23,340 basic...

  • Customer Service Advisor

    1 month ago

    Liverpool, United Kingdom Search Consultancy Full time

    My Liverpool City Centre based client is looking to recruit Customer Service Advisors to work on their inbound financial services campaign. The role is offered on a Monday - Friday basis, 9am - 5pm offering a basic salary of £21,766 with the opportunity to boost your salary with profit share and personal performance based annual bonus. As an inbound...

  • Customer Service Advisor

    4 weeks ago

    Liverpool, United Kingdom Search Consultancy Full time

    My Liverpool City Centre based client is looking to recruit Customer Service Advisors to work on their inbound financial services campaign. The role is offered on a Monday - Friday basis, 9am - 5pm offering a basic salary of £21,766 with the opportunityto boost your salary with profit share and personal performance based annual bonus. As an inbound Customer...

  • Customer Services Advisor

    1 month ago

    Liverpool, United Kingdom Colbern Limited Full time

    621681-4984-2481 28.3 Customer Services Officer Liverpool Contract £12.71 per hour Our client is looking for an experienced Customer Services Officer. To deliver accessible, world class quality services to all customers by placing them at the heart of the Council’s and partner agencies’ activity. To provide first point of contact resolutions to...

  • Customer Service Advisor

    2 days ago

    Liverpool, United Kingdom Jomo People Ltd Full time

    We’re looking for experienced contact centre customer service advisors, who are open to working on a fully remote basis from home ,for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what they do. The...

  • Customer Care Advisor

    1 month ago

    Liverpool, United Kingdom NHS Blood and Transplant Full time

    **Job Summary** Your job would be to provide a highly professional and efficient administration service to the Tissue Services team, helping to make sure that the department runs smoothly. It’s a very important role as you’d be overseeing and organising the selection and dispatch of tissues, on time, day in day out - these are the products that...

  • Christmas Customer Advisor

    4 days ago

    Liverpool, United Kingdom Boots Full time

    Summary Job Reference: - 218574BR Liverpool, Edge Lane Retail Park Fixed Term We are now recruiting Christmas Customer Advisors for our Unit 14 Montrose Way Liverpool Merseyside store. The exact shift patterns will be discussed at interview Available shift patterns: Sunday to Saturday on a rota over two weeks **Christmas Customer Advisor** Joining us...

  • Customer Service Advisor

    1 week ago

    Liverpool, United Kingdom Candidate Source Ltd Full time

    Are you looking for a Monday to Friday role with no weekend working! We have exciting opportunities for a brand-new team of Customer Service Advisors to join a global Financial Services Organisation who will invest in your training from day one and give you all the motivation and support you need, working in a friendly, inclusiveteams. Teams are made up of...