Customer Care Advisor

3 weeks ago


Liverpool, United Kingdom Prestige Recruitment Group Full time

Personal Customer Care Advisor - Stockport

Customer Service Advisor role in a successful Medical Devices company. This is a great opportunity for an experienced Customer Service Advisor to join a flourishing business.

This is a temp to perm position, with full training provided in Liverpool for 2 weeks, on being successful for the permanent role.

As part of the Customer Care team you will be responsible for speaking to patients on a monthly basis, completing stock checks and most importantly retaining your customers. You will deliver a personalised service to include the ordering of Medical Appliances and Medication. You may also be required to speak to surgeries to chase up prescription requests.

Responsibilities:

  • Manage workload to ensure all patients are contacted as per your diary schedule
  • Ensure that all calls are completed to the highest possible standard in line with our quality monitoring
  • Data entry (which may include first order for the patient)
  • Meet individual daily targets as set by the business
  • Flexible to change in order to meet business needs
  • Work within regulatory and GDPR requirements
  • Additional duties may be assigned or existing duties may alter
Skills and Experience:

Must pass a DBS check and be able to travel to Liverpool for 2 weeks' training

Must have sat east 2 years call centre experience

Excellent communication skills and great attention to detail

Caring nature and relationship-building skills

Resilient and flexible in a demanding and fast fast-paced environment

Monday to Friday, 09:00 - 17:30, the role is based in Stockport. £11.44 per hour.

If you are interested in this role and feel you meet the above criteria, submit your CV today.

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