Head of Product

7 months ago

Eastleigh, United Kingdom B&Q Full time

**About the role**

**Head of Product - Customer Commerce**
**Contract type: Permanent**
**£100,000 + Car Allowance + Bonus +** Pension + BUPA + ShareSave + 6.6 weeks holiday + hybrid working**
**Location: Hybrid working / Southampton, Store Support Office**

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Head of Product - Customer Commerce and you’ll be a big part of this.

This is role is responsible for creating and leading the design and development of customer facing digital products, a key enabler to B&Q business growth. The role reports into the B&Q Director of Product & Technology and will work closely with leaders across B&Q and Kingfisher. This role is responsible for front end Web and Native App development and prioritising the development across key enabling technology including Search, Recommendations, Customer Data, Marketing, Marketplace and Loyalty

The role will lead a team of Product Managers, Product Owners, Designers, Scrum Masters, engineers (who will be federated from Kingfisher, or provided by partner organisations) and Program Managers to support the most complex changes. They will work closely with key business stakeholders to identify initiatives to drive the business plans, support prioritisation, create a roadmap and manage dependencies across other products.

**Key responsibilities**

The Head of Product, Customer Commerce is one of 3 domain aligned Heads of Product within B&Q Product & Technology. The Head of Product for Colleague Experience covers Commercial, Store Operations, Finance and HR. The Head of Product for Supply Chain & Fulfilment covers all technology for the stores supply chain and last mile eCommerce fulfilment. There is also a Head of Portfolio & Transformation who leads B&Q wide decision making on portfolio, investment and supports major transformation programs across all domains (e.g. the eComm platform replacement program - ATG decomposition).

As Head of Product, Customer Commerce, your responsibilities will include;
- Product Strategy & Roadmap - Develop the product strategy and roadmap with input from stakeholders across the business to deliver excellent customer experiences that drive business growth as well as operational efficiencies. Input into the B&Q Strategic plans and Annual Reviews, providing advice to business proposition owners around value creation opportunities through digital
- Product Development - Create high quality digital products that align to the Kingfisher Technology North Star Architecture
- supporting the strategy to modernise our technology
- Customer Design - Lead the Design and Product team to development effective and seamless end to end customer journey in support of the business’ ambition
- Customer Data - Ensure we have all the systems and processes in place to manage our Customer Data in and effective and compliant way
- Backlog Management - Ensure business demand is effective prioritised and Facilitate input into the backlogs for the B&Q and Group teams who manage Platforms which support banner Products in areas which are shared with other banners
- Team Leadership - Lead a multi-functional team across Product management disciplines and engineering to create digital Products that drive growth and provide an excellent customer experience
- Product Leadership - Help the business and technology adopt more Product ways of working moving away from waterfall delivery and ensuring better returns on investment as we adopt new capabilities. Engage with the Product teams in other banners to share best practices and leverage capability and resources across the Kingfisher Group
- Product Innovation - Continue to scan the market to seek product that can drive innovation in the B&Q Customer Experience ensuring the business can achieve it ambition at pace and in a cost effective way

**Required skills & experience**

To be successful in this role you will have experience in:

- Leading Product teams in a technology department consisting of Product Managers, Product Owners, Designers, Research and Program Management.
- Experience creating digital products
- Track record managing complex business programs
- Excellent stakeholder management skills (at most senior levels of the B&Q and Kingfisher organisation) - clarity of communications
- Comfortable driving change
- A strong background in product management including product strategy, roadmap planning and product development processes
- The ability to think strategically and align product goals with the overall business objectives - drawing on market trends and customer needs to make decisions
- Experience of building and leading high-performing product teams
- A demonstrable customer-centric mindset: understanding customer needs and leveraging data-driven insights to

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