Head of Product

3 weeks ago

Eastleigh, United Kingdom B&Q Full time

**About the role**

**Head of Product - Supply Chain**
**Contract type: Permanent**
**£90000 + Car Allowance + Bonus +** Pension + BUPA + ShareSave + 6.6 weeks holiday + hybrid working**
**Location: Hybrid working / Southampton, Store Support Office**

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Head of Product - Colleague Experience and you’ll be a big part of this.

This is an exciting new role which has been created to lead the design and development of digital products, a key enabler to B&Q business growth. The role reports into the Director of Product & Technology and will work closely with leaders across B&Q and Kingfisher. There will be 3 Heads of Product to cover the key business domain - Customer Commerce, Colleague Experience and Supply Chain/Fulfilment.

The role will lead a team of Product Managers, Product Owners, Scrum Masters, engineers (who will be federated from Kingfisher, or provided by partner organisations) and Program Managers to support the most complex changes. They will work closely with key business stakeholders to identify initiatives to drive the business plans, support prioritisation, create a roadmap and manage dependencies across other products.

**Key responsibilities**
- Develop the product strategy with input from stakeholders across the business to deliver excellent customer experiences that drive business growth as well as operational efficiencies
- Lead a multi-functional team across Product management disciplines and engineering to create digital Products that drive growth and provide an excellent customer experience
- Create high quality digital products that align to the Kingfisher Technology North Star Architecture
- supporting the strategy to modernise our technology
- Showcase relevant product and technology innovation to business stakeholders as an input into business strategy within the planning cycle
- Facilitate input into the backlogs for the Group teams who manage Platforms which support banner Products in areas which are shared with other banners
- Input into the B&Q Strategic plans and Annual Reviews, providing advice to business proposition owners around value creation opportunities through digital
- Help the business and technology adopt more Product ways of working moving away from waterfall delivery and ensuring better returns on investment as we adopt new capabilities
- Act as a trusted advisor to function leaders in B&Q through domain expertise and knowledge of industry best practice, supporting the broader business change agenda particularly around digitisation and greater use of data
- Provide updates into B&Q Steering on progress against OKRs and spend - ensuring delivery stays within the agreed Governance

**Required skills & experience**
- Demonstrable experience of designing and developing products across the supply chain including Fulfilment (Order Management, Carrier Mgmt - must have)
- Forecasting,
- Logistics (Transportation, Warehouse Mgmt)
- Track record managing complex business programs
- Excellent stakeholder management skills (at most senior levels of the B&Q and Kingfisher organisation) - clarity of communications
- Comfortable driving change
- A strong background in product management including product strategy, roadmap planning and product development processes
- The ability to think strategically and align product goals with the overall business objectives - drawing on market trends and customer needs to make decisions
- Experience of building and leading high-performing product teams
- A demonstrable customer-centric mindset: understanding customer needs and leveraging data-driven insights to make informed product decisions
- Expert in data analysis, dealing with complex problems and be comfortable making decisions in ambiguous situations
- High levels of adaptability, open to learning and embracing new methodologies, tools and industry best practices to stay ahead of the curve

**What's in it for me?**

As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more

As part of a great team, you’ll be supported to grow and encouraged to explore new career directions within the business and the wider group. And, because you’ll be inspiring great things for our customers and the whole business, you’ll do work worth caring about.

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