Administration Assistant

3 months ago


Luton, United Kingdom East London NHS Foundation Trust Full time

We are looking for an effective and efficient administrator to work within our transformation and community mental health teams. S/he will be expected to work flexibly within the administration team and contribute to the smooth functioning of the systems and service.

The post holder will be required to work in a busy and demanding environment and should be able to work without direct supervision and have the ability to multi-task.

Good keyboard and communication skills are essential for this role as you will be required to take notes at meetings and communicate actions to the wider members of the team.

For informal discussions or to arrange a visit, please contact:
Julie Baker

Deputy Head of Business Support

07580703841

**Patient Care**:

- To ensure that all incoming post is date-stamped and distributed to the appropriate persons and that out-going mail is sorted according to internal, external departments and relevant agencies.
- To receive all incoming calls to the service/team and deal appropriately in a courteous and helpful manner.
- To deal with a range of queries from the public and other agencies in a polite and helpful manner, also by telephone and face to face encounters, seeking advice and guidance from Team Administration Lead.
- To take and promptly pass on accurate notes and information, exercising independent judgement and discretion when handling, monitoring and filtering calls within data protection, customer care and confidentiality guidelines.
- To ensure that calls from anxious and distressed patients and carers are dealt with appropriately and referred to the correct system internally.

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Please see attached detailed Job description and person specification for further information on this role.



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