Operations Coordinator

2 weeks ago


HenleyonThames, United Kingdom Ferreira Young Recruitment Full time

**Operations Coordinator - Henley Office - 29k plus superb benefits**

**Working one Saturday per month**

A leading property consultancy in the UK is looking to hire an Operations Coordinator to assist the Sales Team in their Henley office.

The role will support a busy sales team with the smooth running of the office as well as assist in marketing and sales administration duties.

**Responsibilities**

Customer Experience
- Provide an exceptional internal and external customer experience in every interaction
- Assist in answering incoming calls
- Maintain a tidy office and reception area

Sales administration
- Work with Operations teams to provide a high level of support within agreed timeframes to Office Head, office team and other departments within the region:

- Property listings:

- Create new property activity records
- Order land registry title checks
- Register new instructions
- Create template letters and forms
- Deliver and adhere to all internal and external compliance & best practise measures and procedures
- Liaise with clients to obtain necessary documents prior to?marketing?
- G:drive organisation and maintenance
- Ensure office compliance and drive audit pass rate improvements
- Accounts: accurate generation of sales invoices
- Ensure accurate records are maintained on all reports
- Reconcile figures monthly (Country Only)
- Prepare reports for weekly and monthly meetings, MBOs and ad hoc requirements
- Carry out monthly reporting to assist with performance monitoring
- Local Marketing; create mailers, property brochures, window cards and pitching materials
- Arrange and upload EPCs, photos and?floorplans?
- Update property listings
- Supply imagery and property information for regional publications and central marketing campaigns working alongside your Marketing Senior Operations Coordinator when necessary
- Operations; department accounts, monitor management reporting, ensure accurate performance management records and reports are maintained
- Submit Saturday staff timesheets
- Manage office facilities
- Arrange works/contractors when required
- Upkeep and maintain office equipment/IT hardware
- Order stationery and hardware as required
- Assist with office refurbishment or relocation programmes

Particular Aptitudes/Skills Required
- 2 years+ experience in a similar operations, administration or secretarial role preferred
- Proficient with Microsoft office packages
- Flexibility, adaptability and a co-operative attitude



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