Customer Contact Advisor

3 months ago


Fleetwood, United Kingdom NHS Business Services Authority Full time

If you have good communication skills and enjoy talking to people, we have the opportunity for you We are looking for advisors to work at our award-winning Customer Contact Centre. This role is the perfect stepping-stone into a rewarding career where you can make a difference to the lives of NHS employees, patients, and the public. We provide a great place to work and have been recognised in this year’s “Best Companies Awards” and “Inspiring Workplaces Awards”. Our contact centre management were also recognised for inspirational leadership at the 2021 North East Contact Centre Awards.

What do we offer?

Hybrid working - once your initial training is complete, you can work predominantly from home with the opportunity to be office based should you prefer, or if business need requires it.

37.5 hour working weeks, in shifts across our 8am-6pm opening hours Mon-Fri, and 1 in 5 Saturdays on average 9am-3pm

No outbound calls, and our advisors are empowered to solve customer queries using our bank of support resources and constant connection to a team leader if advice is required

Supportive learning programme provided for all new starters

An industry leading career pathway programme open to all, opening doors to more senior roles or to other teams in the NHSBSA

27 days leave (increasing with length of service) plus 8 bank holidays

Active wellbeing and inclusion networks

Excellent pension

NHS Car lease scheme

Access to a wide range of benefits and high street discounts

Main duties of the job

Answer customer enquiries using a variety of media methods promptly within performance agreements

Contribute to building team spirit and aiding others to succeed

Provide help and guidance to customers, tailoring conversations to their needs ensuring they are at the heart of everything you do.

Take an active part in coaching sessions and meetings with managers and your team, working collaboratively to identify improvements

Working on computer systems, accurately inputting, updating and amending information

Over time we would be looking for you to manage a diverse portfolio of workstreams that will increase in line with the band 2 to band 3 progression programmes

Answer customer enquiries using a variety of media methods promptly within performance agreements

Contribute to building team spirit and aiding others to succeed

Provide help and guidance to customers, tailoring conversations to their needs ensuring they are at the heart of everything you do.

Take an active part in coaching sessions and meetings with managers and your team, working collaboratively to identify improvements

Working on computer systems, accurately inputting, updating and amending information

Over time we would be looking for you to manage a diverse portfolio of workstreams.

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

 We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

 Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That’s why when you join us, you’ll be empowered and given the right support to help your career grow.

 As one of the UK’s Best Big Companies to work for, we’re all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We are people connected to care.

**Job purpose**:
The Contact Centre handles customer enquiries across a variety of media methods with advisors supported to become multi skilled and able to handle multiple workstreams. The post holder will work as part of a team to provide excellent inbound customer service to customers.

The post holder will be supported to gain and manage a diverse portfolio of workstreams which will be flexible to suit the needs of the business and the competence and experience of the advisor

**In this role, you are required to**:
Responsible for answering a diverse range of external and internal customer enquiries, which can be sensitive in nature, using a variety of media methods promptly within agreed performance, quality and other service level agreements. Provides a flexible service to all NHSBSA customers with emphasis on customer satisfaction.

Using knowledge and experience to resolve a range of customer queries which may require use of own judgement, escalating where it is required.

Ability to work well as part of a team and be open-minded towards the ideas and views of others



  • Fleetwood, United Kingdom NHS Business Services Authority Full time

    **Job purpose**: The Contact Centre handles customer enquiries across a variety of media methods with advisors supported to become multi skilled and able to handle multiple workstreams. The post holder will work as part of a team to provide excellent inbound customer service to customers. The post holder will be supported to gain and manage a diverse...


  • Fleetwood, United Kingdom NHS Business Services Authority Full time

    **Job purpose**: The Contact Centre handles customer enquiries across a variety of media methods with advisors supported to become multi skilled and able to handle multiple workstreams. The post holder will work as part of a team to provide excellent inbound customer service to customers. As this is intended as a progression role, the post holder will be...


  • Fleetwood, United Kingdom NHS Business Services Authority Full time

    If you have good communication skills and enjoy talking to people, we have the opportunity for you! We are looking for advisors to work at our award-winning Customer Contact Centre. This role is the perfect stepping-stone into a rewarding career where you can make a difference to the lives of NHS employees, patients, and the public. We provide a great place...


  • Fleetwood, United Kingdom NHS Business Services Authority Full time

    If you have good communication skills and enjoy talking to people, we have the opportunity for you! We are looking for advisors to work at our award-winning Customer Contact Centre. This role is the perfect stepping-stone into a rewarding career where you can make a difference to the lives of NHS employees, patients, and the public. We provide a great place...


  • Fleetwood, United Kingdom NHS Business Services Authority Full time

    If you have good communication skills and enjoy talking to people, we have the opportunity for you! We are looking for advisors to work at our award-winning Customer Contact Centre. This role is the perfect stepping-stone into a rewarding career where you can make a difference to the lives of NHS employees, patients, and the public. We provide a great place...


  • Fleetwood, United Kingdom NHS Business Services Authority Full time

    If you have good communication skills and enjoy talking to people, we have the opportunity for you! We are looking for advisors to work at our award-winning Customer Contact Centre. This role is the perfect stepping-stone into a rewarding career where you can make a difference to the lives of NHS employees, patients, and the public. What do we...

  • Customer Advisor

    4 months ago


    Fleetwood, United Kingdom Pavers Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...

  • Customer Advisor

    4 months ago


    Fleetwood, United Kingdom Pavers Full time

    We have a 2 part time Temporary Customer Advisor opportunities to join our Pavers team at Affinity Lancashire in Fleetwood on 12 hours per week contracts. One position is for the summer and one position is to cover maternity leave.You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a...

  • Service Advisor

    4 months ago


    Fleetwood, United Kingdom Chris Allen Garages ( Ford Mazda ) Full time

    Chris Allen Garages Fleetwood is a family run multi-franchise Ford, Mazda and Quick Lane dealership. With 46 years in business, we are proud to have a loyal customer base, built on quality and trust, and a dedicated team of skilled technicians and friendly customer focussed team members. We're currently looking to recruit a enthusiastic **Service Advisor**...

  • Sales Advisor

    4 months ago


    Fleetwood, United Kingdom Scrivens Opticians & Hearing Care Full time

    If you are looking to develop a career in optics, Scrivens Opticians is an excellent place to start. You will be matched to the branch or regional need and may have the opportunity to work at more than one branch, which will allow you to gain even more experience. As a busy Sales Advisor you will spend your time on various aspects of meeting your...


  • Fleetwood, United Kingdom Scrivens Opticians & Hearing Care Full time

    If you are looking to develop a career in Optical and Hearing care, Scrivens Opticians is an excellent place to start. You will be matched to the branch or regional need and may have the opportunity to work at more than one branch, which will allow you to gain even more experience. As a busy Trainee Optical Advisor you will spend your time on various...


  • Fleetwood, United Kingdom Scrivens Opticians & Hearing Care Full time

    If you are looking to develop a career in Optical and Hearing care, Scrivens Opticians is an excellent place to start. You will be matched to the branch or regional need and may have the opportunity to work at more than one branch, which will allow you to gain even more experience. As a busy Trainee Hearing Advisor you will spend your time on various...


  • Fleetwood, Lancashire, United Kingdom Pavers Shoes Full time

    {"title": "Customer Advisor", "description": "Deliver Exceptional Customer ServiceWe are seeking a skilled Customer Advisor to join our Pavers team in Fleetwood. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily KPIs.About the RoleThis is a...


  • Fleetwood, Lancashire, United Kingdom Pavers Shoes Full time

    {"title": "Customer Advisor", "description": "Deliver Exceptional Customer ServiceWe are seeking a skilled Customer Advisor to join our Pavers team in Fleetwood. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily KPIs.About the RoleThis is a...


  • Fleetwood, Lancashire, United Kingdom Pavers Shoes Full time

    About Pavers ShoesPavers Shoes is a growing, profitable business with family values and green credentials, offering a friendly, engaging, and positive environment for people to work in where they can make a real difference and feel valued.Job SummaryWe are seeking a Customer Advisor to join our team in Fleetwood on a part-time contract. As a Customer...


  • Fleetwood, Lancashire, United Kingdom Pavers Shoes Full time

    About Pavers ShoesPavers Shoes is a growing, profitable business with family values and green credentials, offering a friendly, engaging, and positive environment for people to work in where they can make a real difference and feel valued.Job SummaryWe are seeking a Customer Advisor to join our team in Fleetwood on a part-time contract. As a Customer...

  • Sales Advisor

    3 months ago


    Fleetwood, United Kingdom Crew Clothing Affinity Fleetwood Full time

    **Sales Advisor - Affinity Lancashire - Part Time**: - 4 hours per week_ At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments. We believe in collaboration, kindness...

  • People Advisor

    2 months ago


    Fleetwood, United Kingdom Ruby Energy Full time

    Here at Ruby Energy, we continue to grow our team and we have a new position available for a driven People Advisor to join our people team based at our offices in Fleetwood.You will provide expert advice and support to managers and employees on all people related matters. This role is responsible for ensuring the organisation adheres to best practices in...

  • People Advisor

    1 month ago


    Fleetwood, United Kingdom Ruby Energy Full time

    Here at Ruby Energy, we continue to grow our team and we have a new position available for a driven People Advisor to join our people team based at our offices in Fleetwood.You will provide expert advice and support to managers and employees on all people related matters. This role is responsible for ensuring the organisation adheres to best practices in...

  • People Advisor

    3 weeks ago


    Fleetwood, United Kingdom Ruby Energy Full time

    Here at Ruby Energy, we continue to grow our team and we have a new position available for a driven People Advisor to join our people team based at our offices in Fleetwood.Increase your chances of an interview by reading the following overview of this role before making an application.You will provide expert advice and support to managers and employees on...